General Manager, HOA/Rental Agency

The 1849 HOA and 1849 Management Corporation
Position Title: General Manager
Reporting To: Board of Directors (two separate boards)
Status: Exempt, Full-Time

COMPANY PROFILE: We operate under two separate entities that coincide on many levels.  We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, communication, and support. Our success is based on the belief that effective management anticipates our clients’ and owners ‘needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% owner-owned community management firm in Mammoth Lakes. Our Employees are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join our team.

EMPLOYEE POSITION PURPOSE:
The General Manager is responsible for partnering with the Association Board of Directors (Board) and our 1849 Management Corporation, to fulfill obligations in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation and oversite, as well as overall community business management. For the Management Corporation, this role provides oversite of staffing, ensuring office hours, cleaning, and maintenance of units on the rental program, selling the program to promote participation in the change of ownership, reaching sales goals and budget goals, communication around complaints and input by owners and guest.  This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders. All confidential tasking (payroll, HR issues, hiring/firing, Executive Session issues) are all maintained by this role. 

JOB DUTIES AND RESPONSIBILITIES:
Manage a community onsite that includes townhomes, and/or condominiums, assist, and recommend a course of action for Board members to conduct business using Leadership Management.  Provide management services in compliance with the terms of the management contract and HOA Law.  Provide leadership, guidance and mentoring to all direct reports and promote employee engagement and development.  Prepare annual budget estimates for Board action and approval for both entities. 

Assist Board and homeowners with problem resolution.  Follow Governing Docs and HOA Law. 
 
For the Management Corporation; work with the lead HOA and Management managers, marketing direction, update of website, On Demand pricing and social media under marketing umbrella/staff.  Budget and ability for adjustments in non-low-snow years on staffing and spending.  Customer service and ability to assist in any department as needed onsite.

Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month and prior to meetings. Conduct site reviews and provide oversight of related compliance matters.  Review and submit requests for vendor bids and contracted services. Prepare schedules and establish priorities for routine and special work projects and daily operations. 

Attend association meetings, including, but not limited to:  annual, both entity board meetings, Town hall and Lodging meetings, Chamber meetings; town knowledge and connections are an important skill level for this role.  Prepare Board packets, agendas, minutes, and calendars in preparation for scheduled and unscheduled meetings. Schedule/coordinate committee meetings, packets, minutes, agendas, etc. Assist in carrying out committee actions as tasked.
In addition

• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Oversee all aspects of the client’s relationship with our Company to ensure success and retention
• Work independently, with little oversight, and with accountability to executive management for the result achieved, maintaining team atmosphere with all staff
• Demonstrate a positive attitude and ownership mentality; we believe each employee can build on his/her own future and continue our history of long tenure
• Represent the community at designated meetings and formal functions
• Other duties and special projects as assigned

 
QUALIFICATIONS:  This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with 3-5 years of experience with increasing responsibility in community association management. This position requires a strong administrative and organizational background.

• Professional designations are a plus
• Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance, human resources and project management a plus
• Ability to motivate teams while simultaneously managing several projects
• Knowledge of management contracts, CC&Rs and other governing documents
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player and fill in where needed
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:
Must have and maintain a valid driver’s license, vehicle insurance, and driving record

ESSENTIAL FUNCTIONS:
Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations

SCHEDULE:
Monday-Friday from approx. 8:00 am-5:00 pm
This position may require occasional long hours to meet business needs, including evenings, weekends, and holidays as well as when it snows

COMPENSATION:
Employee Medical Benefit Plan
Cell Phone Allowance
Fidelity IRA
Vacation and sick days

Benefits
Health insurance (or adjustment for personal insurance)
Cell phone reimbursement
Fidelity IRA
Vacation/sick days

Qualifications
Excellence in Customer service/communication
Microsoft Office (Excel, Word, power point, etc.)
Writing skills
Valid Driver’s License
Conflict management
Contracts, scheduling, budget, financials, etc.

Equal Opportunity employer. We celebrate and support diversity.

We reserve the right to modify this job description at any time based on business need.