IT Support Specialist

Summary  
The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution.  The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. 

The budgeted pay rate for this position is $27.00. Actual pay will be dependent on budget and experience. 
 
Essential Job Functions 

• Answer Help Desk Calls
• Troubleshoot a variety of hardware and software problems either over the phone or in person
• Record all calls in KACE call tracking system
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
• Replace faulty hardware
• Createmanage user accounts
• Deal with warranty issues
• Image computers using KACE K2000
• Replace leased assets under a deadline
• Other duties as assigned 

Qualifications

• High School Diploma or equivalent required
• Professional computer experience is preferred
• Comfortable with troubleshooting, disassembling and repairing PC’s and peripherals required
• Good understanding of Windows 10 and Windows 11 operating systems required
• Knowledge of WiFi and networking basics required
• Experience with HDI Certifications, A+ Certifications, ITIL knowledge andor KCS knowledge preferred
• Knowledge of Microsoft Office applications and strong trouble shooting skills for both hardware and software required
• Candidate must have a valid driver’s license and know how to ski or snowboard at an advanced level