Mountain Sales Office Supervisor

The Mountain Sales Supervisor works with the Manager to provide exemplary service and seamless sales experience of the Mountain Sales & Schools Department. This is a 6-month position for the time period of November 1st through April 30th. This position could be based at Snowmass, Aspen Mountain, Aspen Highlands, or Buttermilk. 

The budgeted salary range for this position is $55,000 – 66,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. 

Essential Job Functions 

Provides supervision and support to sales agents within the MS team. 
Demonstrates exemplary customer service at all times and maintains team standard for guest service excellence. 
Manages workflow of employees, creating team schedules. 
Maintains and purchases administrative supplies for department. 
Provides ongoing training to staff with regards to Operating Standards; promotes product knowledge, upselling techniques, software and other training, etc. 
Analyzes team performance to identify trends and provides feedback for management and/or Training team and collaborates with Management on annual performance reviews. 
Attends to all guest issues, researching and resolving issues in a timely manner with professionalism, communicates feedback regarding issue and resolution to the appropriate parties 
Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments. 
Gains working knowledge and assists with of all aspects of the MSS Department which include access gates (Axcess and SkiData), self-service kiosks and Pick-Up boxes, Revinate/Navis, learning and training systems, etc.   
Flexibility and ability to work in any location.

Qualifications
High School degree or equivalent; College degree preferred 
Advanced leadership and team management skills preferred 
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems required 
Attention to detail and problem-solving skills required 
Strong written and verbal communication required 
Familiarity with Resort Technology Partners (RTP) software a plus 
Money handling experience with US currency required  

Additional Information
Supervision Given and Received  

Supervision given: Exercises general supervision over Mountain Sales Agents. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to planning, assigning, timekeeping, and directing work; appraising performance; rewarding, motivating and coaching employees; addressing complaints and resolving problems.  

Supervision received: Works under general supervision of the Mountain Sales Office Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.   

Work Environment and Physical Demands 

Ability to be on your feet, kneel and bend for extended periods of time   
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces  
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company’s benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks