Rental Retail Store Manager

The Rental Retail Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager. 

The budgeted salary range for this position is $77,500-$85,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Applications for this position will be accepted until September 11, 2025. 

Essential Job Functions 

Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs 
Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand 
Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed 
Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines 
Ensure accurate and efficient use of all rental and retail point-of-sale systems 
Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department 
Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business 
Enforce loss prevention policies and monitor for inventory and cash handling accuracy 
Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment 
Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines 
Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions 
Other duties as assigned 

Education & Experience Requirements 

High school diploma or equivalent required; bachelor’s degree preferred 
Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings 
Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred  
Knowledge, Skills & Abilities 

Certified or willing to become certified in ski binding torque testing and DIN settings 
Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software 
Strong knowledge of industry trends and best practices, with the ability to apply them within the company context 
Thorough understanding of company policies, procedures, and internal workflows 
Skilled in employee management including performance evaluations, conflict resolution, and team motivation 
Excellent verbal and written communication skills in English; additional languages a plus 
Proven ability to lead, provide clear direction, and inspire team members to achieve goals 
Capable of identifying and resolving straightforward operational issues promptly 
Effective mediator able to resolve conflicts and maintain team cohesion 
Skilled at handling difficult customer interactions to ensure high guest satisfaction 
Ability to manage multiple priorities and projects efficiently without compromising quality 
Strong problem-solving skills with a focus on practical, guest-centered solutions 

Work Environment & Physical Demands

Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time 
Regularly work indoors with no adverse conditions, however, some exposure to outdoor elements and or walking on slippery/uneven surfaces may be required 
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits: 

Enrollment dates differ across the various programs.   

Health, Dental and Vision Insurance Programs 
Flexible Spending Account Programs 
Life Insurance Programs 
Paid Time Off Programs 
Paid Leave Programs 
401(k) Savings Plan 
Employee Ski Pass and Dependent Ski Passes  
Other company perks