Retail Boutique Manager- ASPENX

Salary: The starting point of the range is $73,000
Job Type: Full Time
Location: Aspen / Roaring Fork, CO
Publish Date: Posted November 18, 2022

Summary  
Manage high end luxury Boutique. Foster a “5 Star” environment, attitude, and staff culture.  Be the leading force in achieving profitability and revenue goals. Maintain exceptional store condition and visual merchandising standards. Supervise, oversee and operate every facet of the retail operations within the store.

The starting salary for this position is $73,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Functions of the Job 

  • Train and supervise employees in job duties, department standards, Forbes Standards and store policies and procedures
  • Coach, train, and teach product knowledge, cross selling other Aspen Skiing Company products, and other general information necessary to meet luxury customer service goals
  • Prepare work schedules, assign duties to employees, and complete employee payroll timely and accurately
  • Maintains a retail inventory, guaranteeing that all sizes of product are available
  • Ensure entire Boutique inventory of retail product is at correct par levels to ensure customer needs can be met
  • Keep track of incoming and outgoing merchandise in order to maintain accurate inventory counts and prevent loss
  • Prepares store for end-of-season retail inventories and assists with actual scanning/counting during inventory
  • Assist with department budget creation. Accountable for working within budget numbers and reporting on variances
  • Maintain store displays, signage, lighting, and fixtures
  • Ensure compliance with departmental merchandising and delivery standards
  • Keep meticulous records of buying trends, customer inquiries, and propose innovative product ideas to increase business and remain ahead of retain trends
  • Offer anticipatory service to all customers and maintain customer profiles for rental/retail preferences
  • Manage all customer comments and complaints
  • Set performance goals for staff members, and conduct bi-annual and annual performance appraisals
  • Work a flexible schedule, mornings, evenings, weekends, holidays
  • Promote and ensure a safe work environment
  • Other duties and responsibilities as assigned

Qualifications

  • College Degree preferred
  • Customer service and sales experience required
  • Previous experience managing or supervising employees required
  • Experience in recreation or winter sports industry required
  • High proficiency with Point of Sale or similar computer software experience required
  • Excellent guest service skills and ability to work in a team environment required
  • Knowledge of other languages helpful
  • Knowledge of high-end luxury retail product preferred

Job Benefits

  • Health Insurance
  • Retirement
  • Ski Pass
  • Wellness

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