Assistant General Manager

Assistant General Manager (Vail, CO)

The Austria Huas Club is seeking an Assistant General Manager. Work with the best clientele in the world at our luxury boutique property, situated in the heart of Vail Village where elegance, family, and fun all come together to create a unique and memorable experience for our guests.  The Assistant General Manager will oversee and manage the Maintenance, Housekeeping, Guest Service, and Food & Beverage divisions. The ideal applicant must be an expert multitasker, problem solver and team leader while maintaining a high level of attentiveness, foresight, and professionalism necessary to properly service and satisfy a discerning clientele with high expectations and standards.

Pay and Benefits: $55K to $75K.  Medical, Dental, Vision Insurance, Paid Time Off, Simple IRA contribution match up to 3%, ski pass benefit. 

Primary Responsibilities:

• Providing timely, accurate and complete proposals, recommendations, requests for approvals and information to the GM to enable the GM to make wise, informed decisions on both short- and long-term actions and goals.
• Assisting in the development and implementation of policies, procedures, and service standards.
• Hiring, training, motivating, developing, coaching of the department heads and head bellman, and overseeing and approving these activities performed by the department heads and head bellman.
• Assists in hiring of departmental staff and completes all new hire paperwork.
• Providing service and safety training to desired levels; ensuring that department heads are conducting training that meets service standards, goals, and objectives.
• In coordination with the Hotel Resident Manager, determining and administering the appropriate staffing levels and scheduling according to budget and business demand; interfacing to coordinate staff operations and customer support; and effectively responding to property inspection and customer service issues that arise from time to time.
• Ensure and monitor that department managers are scheduling staff appropriately and within budgetary guidelines.
• Working with department managers to meet their respective goals and objectives through efficient operations; Assists team with day-to-day and hands on operations.
• Reviewing employee performance, provides development and coaching and conducts personnel actions such as disciplinary actions for the department managers.
• Continuously inspecting all common areas of the property and Club condominium interiors, checking on property condition, presentation, and operations; based on observations, providing direction, feedback, and offering assistance as needed.
• Assisting with development of portions of the overall budget as determined by the General Manager.  Duties include but not limited to the creation, development, management, and administering the daily, monthly, and annual financial process including forecasting, budgeting, payroll, revenue strategies, expense management, monthly recaps, and inventory.
• Reviewing, approving, and submitting department managers payroll reports to ensure accuracy.
• Assist in establishing and maintaining effective communication with guests, employees, and management, overseeing the preparation of all correspondence and forecasts for the room’s operations.
• Assist Member Liaison with duties, as necessary.
• Receiving, investigating, and acting upon complaints from Hotel General Manager/Resident Manager, employees, unit owners, and guests to ensure resolution.
• Acting in the capacity of General Manager in the GM’s absence. 
• Ability to work a varied schedule including weekends, holidays, evenings, and overnight shifts.

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of hospitality and homeowner’s association industries and industry-related trends and forecasts preferred.
• Extensive knowledge and proficiency in Microsoft Office applications and web-based hospitality software.
• Professionalism and ability to be discreet with confidential and sensitive issues.
• Excellent verbal, written communication, and organizational skills.
• Ability to read, to analyze and to interpret Association governing documents, financial statements, complex agreements, and legal contracts.
• Strong knowledge of basic accounting concepts with the ability to read and understand financial statements and to create, interpret and modify budgets, forecasts, variance reports, payroll, expense management, revenue strategies, etc.

Education, Experience, and Training:

• The ideal candidate will have a bachelor’s degree from an accredited university; or four + years of related experience or an equivalent combination of education and experience.
• Previous operational hotel management experience at elite luxury resorts and properties preferred.
• A minimum of 2 years managerial or supervisory experience in the hospitality industry preferred.