General Manager

General Manager Primary Responsibilities:

Team Management:

• Hiring, reviews, training, scheduling, HR matters (benefits, disciplinary action, documentation, employee handbook), and having a broad understanding/knowledge of each role.
• Coaching, developing and holding accountable employees and subcontractors, ensuring a top-quality experience is provided to guests.
• Team building, professional development, and appreciation efforts put forth.
• Operational support- shuttles, check ins, estate preparation, issue resolution, flip day help, maintenance support on PM days off, etc.
• Owner liaison upholding vision and mission of business on behalf of owners.

Estate Management:

• Quality control of Estate to a high level of cleanliness, ensuring Estate is organized, fully appointed, and homes are in great working order.
• Manage inventories and ordering, sourcing furnishings and décor, frequent walk through of interior and exterior of estate, knowledge and understanding of infrastructure/building/important areas to monitor.
• Fine-tune processes and systems for operations. Ensure all daily, weekly, and monthly tasks are being completed timely, properly, and efficiently by team.

Brand Management:

• Community engagement and partnerships- managing vendor relationships, responding to feedback from guests and vendors on team and experience.
• Manage marketing budget; decide where to market for the year.  Create and implement new marketing strategies to help fill vacant dates.
• New business development.  Involved at conferences, local events, and professional industry groups to build Bella Vista brand and referral base.
• Organize and keep up-to-date information, pictures, and descriptions on all platforms where Bella Vista has a presence online.
• Research, analyze, and implement Bella Vista on new platforms to help increase bookings.
• Direct marketing/social media efforts- reviewing or producing blog/newsletter, supporting social media efforts with content.