Wheeler Ticketing Coordinator

Wheeler Ticketing Coordinator

*Up to $3,000 Sign On Bonus May Be Available*

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received.   The application must be filled out completely; stating “see resume” anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits:

Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
Free and discounted transportation options to get around Aspen and the Valley.
Professional development and learning opportunities, including a tuition reimbursement program.
Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option.  Have peace of mind with life and disability insurance.
The City of Aspen is an Equal Opportunity Employer

 

Job Title: Wheeler Ticketing Coordinator

Department: Wheeler Opera House

Classification: Non-Exempt

Position Summary: Assists the Wheeler Ticketing Supervisor with daily operations, ticket sales, and offsite-event support through the Wheeler’s Aspen Show Tickets box office, consistent with the organization’s values and mission statement.

Supervision Exercised and Received: Position works under the general direction of the Wheeler Ticketing Supervisor. Position serves as a lead worker over the Box Office Staff in the absence of the Wheeler Ticketing Supervisor.

Hiring Range: $22.85-$25.70

Pay Range: $22.85-$34.27

 
Essential Job Functions: 

Operations

Assists in preparing Box Office staff for events. Establishes and maintains a positive relationship with current and potential Wheeler clientele. Assists in resolving customer and patron complaints and assists in resolving any emergent challenges that may arise. Assists in filling client requests and day-to-day ticket sales. Operates a vehicle and travels to off-site locations to perform Box Office operations. 
Box Office Administration

Supports and maintains the computerized ticket system including event set-up, ticket design, sales, reconciliations, and reporting.  Inputs show information and visual media for Aspen Show Tickets website. May be requested to open and close ticket office, process ticket mailings, and/or manage cash-outs in the absence of other personnel. Oversees the preparation and reconciliation of daily deposits and financial business for the box office as needed.  Maintains accuracy in a fast paced customer service environment.
Department Support

Assists ticket staff when needed.  Interfaces with other Wheeler supervisors and staff for successful communication and provides any department support when needed. Oversees department in Manager’s absence and coordinates activities of temporary and contracted staff including assisting with interviewing, hiring, scheduling, and training staff when needed.
City Organizational Values

Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions. 
Other duties as assigned.

 
Core Competencies Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities:

Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all. 
Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities, and challenges. 
Communication: Knowledge of effective and appropriate communication.  Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
Interpersonal: Works to develop strength in interpersonal skills.  Has the ability to work well with diverse groups of people, both inside and outside the organization. 
Technology: Demonstrates technology skills sufficient for the nature and level of position.  Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
 
Minimum Requirements:

Education: High School Diploma or GED equivalent.

Experience: Two years of experience in at least three of the following: customer service, cash management, database management, or marketing.

Technical Knowledge: Must be proficient with Microsoft Word, Excel, graphic design software, sales management software, and Outlook (Email). Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.  Ability to efficiently operate any ticketing production technology, such as ticket creating software, and printing software.

Licenses & Certifications: Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate: Bachelor’s Degree in Marketing, Business, or another related field.

NOTE: This position requires a Criminal Background Check upon hire.  Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours:

Regular full time, hours and days may vary with workload.
Evenings/Weekends will occasionally be required depending on department needs and special projects.
Holidays and overtime will occasionally be required depending on special events or staffing needs.
Work Environment: 

Indoors: Wheeler Opera House; office environment.
Outdoors/Off-Site: Meetings, trainings, and events management of off-site clients visits at a variety of city facilities.
Physical Demands:

Bending: Bending or position oneself to move an object from one level to another.

Gripping/Grasping: Ability to apply pressure with fingers and palm.

Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing: Perceiving and comprehending the nature and direction of sounds.

Reaching: Extending the hands and arms or other device in any direction.

Repetitive motions: Making frequent or continuous movements.

Sitting: Remaining in a stationary position.

Standing: Ability to sustain position for a period of time.

Stooping: Bending body downward and forward by bending spine at the waist.

Talking: Communicating ideas or exchanging information.

Visual Acuity: Ability to bring objects into focus.

Mobility: Ability to move to traverse from one location to another.

 

NOTE: Currently, due to the COVID-19 pandemic, City professional staff may be required to work on site and or partially remote.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.