Customer Service Specialist

Are you a people-person with a knack for problem-solving and desire to make a difference in your community? The City of Durango is seeking a Customer Service Specialist to join our team at the Transit Center. This unique role offers the chance to build upon your customer service skills while cross-training in parking enforcement.

In this role, you’ll be a friendly and knowledgeable resource, helping community members understand parking rules, transportation services, and city ordinances. Your primary responsibilities will include assisting customers, handling financial transactions, and maintaining accurate records of interactions and transactions.

When assigned, you’ll also support the Parking Division by enforcing parking ordinances and issuing citations. You’ll serve as a City ambassador to Durango’s locals and visitors, promoting a safe and welcoming environment.

What You’ll Do in This Role: 

• Provide friendly and proactive customer service via phone, email, and in-person to address inquiries related to parking permits, transit passes, bills, and other transportation services.
• Educate the community on parking rules, transit regulations, and system operations, and assist with purchasing parking permits and transit pass renewals.
• Handle financial transactions, including reviewing, processing, and balancing payments, invoices, and citations.
• Communicate effectively with other City Departments, parking officers, and external vendors.
• Maintain knowledge of all aspects of transit passes, routes, and associated computer programs.
• Manage and maintain accurate filing systems for the Transportation Department.

When Assigned to Parking Enforcement:

• Enforce City parking ordinances and issue citations for violations.
  Monitor parking zones, issue warnings, provide directions, and encourage compliance with City regulations regarding parking, bicycles, skateboards, smoking, signage, sidewalks, and littering.
• Operate and maintain enforcement equipment, including citation and immobilization devices.
• Communicate with City departments using two-way radios and coordinate with central dispatch regarding safety concerns, violations, and operational updates.
• Collect parking data and prepare records and reports on violations and actions taken.
• Act as a City ambassador, providing clear and helpful directions to the public.
• Perform additional tasks, such as meter bag installation and retrieval, vehicle cleaning, and assisting with office duties as needed.

You Have: 

• A high school diploma or GED equivalent.
• Two years of customer service experience.
• Experience accepting and recording payments.
• Skill in communicating clearly and concisely, both verbally and in writing.
• Knowledge of modern office procedures, methods, computer equipment, and specialized software.
• Strong attention to detail and accuracy in all work, including data entry, record keeping, and financial transactions.
• Commitment to providing excellent customer service.

What We Can Offer You:

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays.
• 401(a) retirement plan and optional deferred compensation plan.
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.
• Long-term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP).
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being.
• Free transit pass and family member discounts.
• Reimbursement for job-related classes to foster continuous learning.
• Sixteen hours of volunteer time off per year to support local non-profit organizations.

Belong at the City of Durango: 

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences. 

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.