ITS Manager

Salary: $75,000 - $120,000 DOE
Job Type: Full Time
Location: Grand Junction, CO
Publish Date: Posted December 2, 2022
Applications have closed

POSITION SUMMARY

The ITS Manager will manage, direct, and support deployment, maintenance, and other services related to the software applications and security platforms used within the organization. Acting as a liaison on technical matters between the ITS department and end users. This role supports and provides technical assistance to internal business staff for their software and hardware requirements. Where necessary the successful candidate will provide support and troubleshoot ITS challenges through diagnostic tests and remote services. The ITS Manager will manage, direct, and support deployment, maintenance, and other services related to the software applications and security platforms used within the organization. Acting as a liaison on technical matters between the ITS department and end users. This role supports and provides technical assistance to internal business staff for their software and hardware requirements. Where necessary the successful candidate will provide support and troubleshoot ITS challenges through diagnostic tests and remote services.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Direct, oversee, and assist with the selection, implementation, and installation of software applications used by the organization
  • Provide guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation
  • Coordinate the resources needed to meet client and/or business objectives related to software applications
  • Assess hardware/software systems, applications, and processes to facilitate a larger tech-enabled strategy
  • Evaluate current technology use and needs of the company and recommend software and hardware improvements
  • Respond to queries via chat, email, or phone
  • Resolve problems with platform configurations and user computer systems
  • Write, edit, and revise training manuals for new and updated applications
  • Support the enablement of IT solutions within the internal business
  • Follow-up with end users to ensure resolution of issues
  • Report to management on ITS status
  • Develop and mature IT business continuity plans
  • Communicate the policies and procedures of the company to the internal team; develop plans to implement these needs
  • Prepare and deliver operational or project progress reports
  • Remain current on advances in technology

QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Information Science, Engineering, or related field, preferred
  • 8+ years’ experience in IS
  • Excellent customer service and project management skills
  • Excellent verbal communication skills, with the ability to explain technical problems and offer solutions to those without technological training
  • Excellent writing skills, with the ability to produce and maintain necessary documentation
  • Teamwork skills with the ability to work closely within all levels of the business

REQUIRED SKILLS

  • Previous experience managing ITS functions / service desk environment
  • Ability to troubleshoot and diagnose problems methodically
  • Project management experience for deploying internal applications
  • Experience with Microsoft O365 and security within Azure
  • Excellent organizational skills, with the ability to prioritize work and follow up on tasks to their successful resolution
  • Excellent skills in networking technology and platforms
  • Solid understanding of both Windows and MacOS including troubleshooting and configuration controls

PREFERRED

  • IT Proficiency in Security Applications such as: Anti-Virus, Firewalls, Content Control platforms, EDR, SIEM and Risk management
  • Passionate about technology
  • Successful experience in implementation projects

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Job Benefits

  • Health Insurance
  • Pet Friendly
  • Retirement

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