Front Desk Agent – FT or Seasonal – Ski Pass & Free Parking in Vail!

The Front Desk Agent is responsible for assisting our customers efficiently, courteously, and professionally in all front desk functions and maintaining a high standard of service and hospitality at all times. This position may split their time between Montaneros in Vail and our sister hotels, Destination Residences Vail and Austria Haus Vail. Responsibilities include but are not limited to: 

• Greet, check in, and check out guests and owners; handle walk-ins, stay-overs and room changes
• Properly follow provided written procedures and run the necessary reports to open and close the office and lobby
• Answer telephones and direct incoming calls to necessary departments and co-workers
• Provide guest/owner services including but not limited to giving unit phone numbers to callers, making restaurant reservations, booking golf tee times, ordering lift tickets, providing general information
• Be able to post and explain incidental guest charges and correct any mistakes
• Count the cash drawer on required shifts, handle cash and give change; balance cash, credit card and check payments with the nightly audit
• Communicate clearly with Housekeeping—inform them of unit’s arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information.  Provide them with work orders for required actions
• Have a general knowledge of Vail and its activities
• Be able to work various shifts, weekends and holidays; be flexible with scheduling and assisting co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts.
   
  Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you!  At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.