Children, Family & Adult Services – Bilingual Case Aide

Salary: Hiring Range: $24.75-$29.09. The maximum pay for this position is $33.42.
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted October 30, 2023
Applications have closed

Hiring Range: $24.75-$29.09. The maximum pay for this position is $33.42.

The CFAS Case Aide is an entry-level social services position. The CFAS Case Aide provides administrative and client-related support to the CFAS Division, interacts with and provides a high level of customer service for clients, internal and external stakeholders, community partners, and representatives at the state and federal government and provides interpretation and translation services. The CFAS Case Aide maintains confidential and sensitive information on a regular basis.

Schedule: M-F, 8am-5pm. There is flexibility to work a hybrid schedule.

Essential Functions

Child Welfare Casework Support:

  • Coordinate and supervise visits between parents and children as directed by Case Workers; monitors visitation time and makes decisions to terminate visit if necessary;
  • Document interactions during supervised visits, make immediate oral reports of visitation and follow up with written reports.
  • Transport CFAS clients to necessary appointments and visits for children involved with child welfare, including relocation/placement in foster homes, physician visits, and supervised parental visits; supervise children while parents meet with Case Workers.
  • Creates, updates, tracks and end-dates service authorizations for approved Program Area 3 (PA3) services
  • Assist with monthly billing for services provided to CFAS clients through the statewide database
  • Conduct criminal background checks and research extended family members to assist CFAS Caseworkers with required diligent searches

Translation and Interpretation:

  • Translate and interpret meetings and forms for Spanish-speaking clients to ensure information is provided in the primary language of the client

Management Operations Support:

  • Redact child welfare records from the statewide database when clients request a copy of their records
  • Provides routine clerical support to professional staff including filing, completion of reports, and documentation of site visits; files legal documents and serves legal notices; assists in data entry on departmental automation systems of documentation and statistical information.
  • Maintain County vehicles; monitor condition and usage of assigned county vehicles. Schedule maintenance and maintain safety precautions in vehicle operation.
  • Assist leadership team with various special projects or programs to accomplish strategic goals

Other duties as assigned may include but not limited to:

  • Assist with the facilitation of family engagement meetings
  • Observes safety and security procedures, uses equipment and materials safely and reports potentially unsafe conditions.
  • Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.


Education, Experience, Licensure, Certification, or Registration:

Minimum Education:

  • High school diploma or GED equivalent

Preferred Education:

  • Associate degree in Human services-related field

Minimum Work Experience and Qualifications:

  • One year of administrative or public contact experience relating to the position or any combination of education and experience that produces the required knowledge, skills, and abilities.

Preferred Work Experience and Qualifications:

  • One year of experience working with families, children, youth, adults, at-risk populations, child welfare systems, court and/or criminal systems

Knowledge, Skills and Abilities:

  • High level of organizational skill, attention to detail
  • Ability to work independently and demonstrate initiative
  • Strong communication and interpersonal skills
  • Strong writing skills and ability to accurately account for interactions
  • Culturally competent customer service approach that is empathetic
  • Basic proficiency with Google Suite
  • Knowledge of community resources
    Ability to maintain confidential and sensitive information
  • Willingness to demonstrate Eagle County Government core values
  • Bilingual (English/Spanish) language skills – Required. Bilingual skills will be tested
  • Ability to: drive a vehicle safely while transporting passengers; establish rapport and provide safe and calm environment for children; assess possible problems during visitations and take appropriate actions; make clear and concise written and oral reports; provide for safe operation and scheduled maintenance of assigned vehicle(s); maintain composure under stressful situations; develop cooperative working relationships with staff, supervisors, and clients; learn department regulations, and automation equipment and usage; lift and carry small children.

Licensure, Certification, or Registration:

  • Must possess a valid driver’s license, a satisfactory motor vehicle without any major violations
  • Reliable transportation required
  • Ability to pass a background investigation

Culture & Benefits 

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today! 

  • Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health/wellness. Check out more awards here.
  • Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders, and an organization focused on our mission: Creating a Better Eagle County for All. 
  • Learning organization focused on professional development opportunities, FREE CMC classes, and Tuition reimbursement. 
  • Future focused with our Strategic Plan on improving housing, climate change, and more.
  • As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity, and Inclusion 

The County is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events 

Great benefits! See the details 

  • Comprehensive and low-cost medical, dental, and vision insurance (as low as $75/month for employees only)
  • Wellness program where you can earn cash or extra days off
  • 12 paid holidays
  • Paid time off (starting at 12 days) and additional medical leave 
  • Paid volunteer hours
  • 8% (dollar-for-dollar match) retirement plan
  • Free classes at Colorado Mountain College
  • Eagle County University classes (internal training) 
  • Tuition reimbursement programs
  • Bilingual Pay Incentive
  • Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. 

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