Economic Services Client Engagement Specialist- Eagle, CO

Hiring Range: $24.75-$29.09.

Schedule: M-F, 8:00am-5:00pm.

Applicants should apply by Monday, August 19th, however, this position will remain posted until filled.

We are looking for a Client Engagement Specialist to join our team and provide exceptional customer service to residents seeking assistance with economic programs and resources.

Being part of the DHS family:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. 

Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

The Client Engagement Specialist is the primary point of contact for individuals seeking assistance from Economic Services in Eagle County. This role involves handling client inquiries, processing applications, scheduling appointments, and providing information about available programs and resources. The Client Engagement Team is the public ‘face and voice’ of Economic Services. The ideal candidate will be a strong communicator with excellent customer service skills and the ability to navigate complex systems.

Read the full job description here 

Responsibilities:

• Provide exceptional customer service in-person, virtually, and by phone
• Answer questions, schedule appointments, and resolve client issues
• Manage client documents and referrals
• Assist with public assistance programs like SNAP and Medicaid
• Requires travel to locations within Eagle County.
  • The position will variously work out of the main ES operation located in Eagle and/or the satellite ES office located in Avon depending on operational and client needs.

Qualifications:

• Bilingual (English/Spanish) required
• 2+ years of customer service or related experience (human services preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and make sound decisions
• Strong computer skills and proficiency with Google Suite

Best part of the job:

• Working with community members and providing them with government assistance such as Food, Bill payments, Medicaid, Financial Assistance and much more.
• A collaborative, bilingual team who supports each other, has fun and works together
• Hybrid work schedule with an option to work from home and in the Main office (Eagle, CO).
• Ability to start a career in local government, state government or human services.
• This position is part of an award-winning team and an organization named Best Place to Work.
• On-the-job training provided

Culture

We truly value our employees and their well-being. Our culture is about great benefits, allowing employees to grow and taking care of our employees. ‘I felt so welcomed when I joined the team on my first day. You don’t feel that way in other jobs. They were expecting my arrival and made me feel welcome.’ – said a new employee.

Read the full job description here 

Eagle County Government- Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. 
• Future focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity, and Inclusion 

The County is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events 

Great benefits! See the details

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 12 paid holidays
• Paid time off (starting at 12 days) and additional medical leave 
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal trainings) 
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Relocation & Housing Information