Intelligent Transit Systems (ITS) Technician- ECO Transit

Salary: Hourly Range: $29.33-$35.19. The maximum pay for this position is $41.06.
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted September 7, 2023

Hourly Range: $29.33-$35.19. The maximum pay for this position is $41.06.

The Intelligent Transit Systems (ITS) Technician position provides engineering-level diagnostic configuration, maintenance, and repair to transit technology components including (but not limited to) ITS systems, fare boxes, destination signs, two-way radio systems, video surveillance equipment, onboard WiFi, mobile fare system and other future components. This position requires a high level of autonomy in providing solutions for configuration, maintenance, and repairs to all ITS technology.

Schedule: M-F, 8am – 5pm. Flexibility to work weekends and late hours is needed.

Essential Functions

  • Repair and maintain ITS hardware components including AVL (Auto Vehicle Location) units, APC (Auto Passenger Counter), GPS (Global Positioning System), VoIP (Voice over IP) handsets and other components.
  • Implement technology that will benefit the daily operations of public transportation
  • Complete installation, configuration, maintenance and repair of all ITS components through Eagle County IT and associated vendors
  • Troubleshoots to completion complex issues and resolves problems without supervision
  • Provide frontline support for transit technology
  • Preventive maintenance on technology components
  • Manage spare parts inventory
  • Assist in technology training for operations staff
  • Manage configuration, updates and maintenance for onboard cellular routers
  • Maintain all components of the onboard video surveillance system
  • Maintain and configure destination signs
  • Procure and manage two-way 850MHz radio system
  • Manage technology hardware equipment on current, new and retired bus fleet
  • Engage with supporting vendors to ensure that transit technology is operational and current
  • Provide operations team with accurate data for planning, scheduling and other operational purposes
  • Coordinate bus technology maintenance regarding fleet assets with the Fleet Asset Supervisor
  • Perform routine ride-along sessions on buses to test technology and gather statistics
  • Coordinate efforts with Eagle County IT to troubleshoot and resolve network and hardware issues related to transit technology
  • Assist the Transit Technology and Innovation Manager with projects and processes related to transit technology
  • Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.
  • Observes safety and security procedures, uses equipment and materials safely and reports potentially unsafe conditions.
  • Other duties as assigned

Emergency Support Functions

Continuity – Assist the Emergency Manager and ECO staff with technology tools such as video surveillance, bus tracking, bus communication, etc.


Education, Experience, Licensure, Certification, or Registration:

  • Bachelor’s degree in Computer Science in Information Technology, or 1 year in a related field or equivalent education, training and experience that produces the required knowledge, skills and abilities.
  • Transportation experience including; IT equipment configuration and maintenance, bus schematics and knowledge of operations preferred.
  • Minimum 3 years experience supporting and configuring computer software and hardware; including experience with Windows OS and Windows server environment is preferred.
  • Experience with Google Suite is helpful.
  • CISCO router certification or equivalent experience configuring and troubleshooting CISCO routers ia preferred.

Knowledge, Skills and Abilities:

  • Skilled in working together with others through idea-sharing and collaboration to accomplish a common goal.
  • Ability to decipher electrical concepts, diagrams and troubleshoot issues as they arise.
  • Familiarity with Customer Relation Management (CRM) tools.
    Ability to learn level I multiplexing and CAN BUS communications on transit vehicles.
  • Familiarity with electronic systems and concepts.
  • Familiarity with hardware components.
  • Ability to effectively communicate technical information to non-technical personnel in person, on the phone, or via email/chat.
  • Understanding of Google Workspace applications is preferred.
  • Ability to work under pressure and with strict deadlines and remain calm and professional in stressful situations.
  • Ability to organize resources and establish priorities with little supervision.
  • Excellent verbal and written communication skills.
  • Ability to solve problems and deal with a variety of concrete variables.
  • Ability to interpret a variety of instructions.
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated and able to learn and troubleshoot new devices and systems.
  • Ability to work in inclement weather conditions.

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

  • Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
  • Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 
  • Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. 
  • Future focused with our Strategic Plan on improving housing, climate change and more.

As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity and Inclusion

The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events

Great benefits! See the details

  • Comprehensive and low-cost medical, dental, and vision insurance (as low as $75/month for employee only)
  • Wellness program where you can earn cash or extra days off
  • 12 paid holidays
  • Paid time off (starting at 12 days) and additional medical leave 
  • Paid volunteer hours
  • 6% (dollar for dollar match) retirement plan
  • Free classes at Colorado Mountain College
  • Eagle County University classes (internal trainings) 
  • Tuition reimbursement programs
  • Bilingual Pay Incentive
  • Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Relocation & Housing Information

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