Guest Experience Manager

Are you ready to lead a team that delivers unparalleled wellness experiences? The Athletic Club at the Westin (ACW) and Spa Anjali is searching for a dynamic Guest Experience Manager to oversee front desk teams and processes with finesse, professionalism, and exceptional communication. In this role, you’ll play a vital part in building and retaining a strong membership base by training staff to deliver outstanding guest service and executing membership administration processes with precision. If you’re passionate about creating an inspiring environment and driving guest loyalty, this is your opportunity to shine!

 Duties Include:

As Guest Experience Manager at ACW, you’ll oversee front desk operations, lead a team through hiring, training, scheduling, and coaching, and ensure seamless payroll, billing, and membership processes. You’ll build strong member relationships through onboarding, personalized service, and event programming while maintaining accurate financial and membership metrics. Acting as Manager on Duty, you’ll resolve guest concerns, uphold facility standards, and champion service culture initiatives to create exceptional experiences. Additionally, you’ll contribute to operational meetings, budget planning, and resort-wide initiatives, all while driving innovation and team excellence.

What’s Hot About This Role:

• Stay Fit Together: Enjoy a free gym membership for yourself and your spouse/significant other
• Pamper Yourself: Indulge in a monthly spa treatment and score discounts on spa services, salon treatments, and retail purchases.
• Global Travel Perks: Take advantage of Marriott’s exclusive Explore benefits for unforgettable stays worldwide.
• Convenience Matters: Benefit from onsite parking and a monthly cell phone stipend.
• Savor Savings: Relish discounts on food and beverages at our onsite outlets.

Location: The Athletic Club at the Westin (ACW) and Spa Anjali – Avon, CO

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $60,000 annually + eligible for 10% manager bonus program

Schedule: Tuesday – Saturday

Posting Closing Date: 12/20/2024 or until filled

Minimum Requirements: 
You’re a people person with a natural ability to connect and serve as a true ambassador of wellness at the ACW. Your leadership ensures the team is set up for success, equipped with the processes and resources needed to thrive in a fast-paced athletic club and spa environment. With strong professional communication skills—written, verbal, and interpersonal—you excel in guest service, problem-solving, and taking responsibility with enthusiasm. You’re highly organized, manage time effectively, and approach even the toughest conversations with kindness and empathy, creating positive outcomes for both guests and team members.

Benefits & Perks:

Our benefits package is designed to enhance your overall experience and well-being. $6 Employee lunches! Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. This role is eligible for our Winter Incentive: an Epic Merchant Ski Pass or and end-of-season bonus (depending on start date). Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.