IT Systems Technician

Salary: $55,000 + benefits
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted June 21, 2022
Applications have closed

Systems Technician

FTS is looking for a full-time Systems Technician that will be the first line of defense on all incoming support tickets and technology issues from our clients and the end users. This position will be critical to FTS’s success and providing a quality service product. Systems Technician must have a wide-ranging technical skill set, with a focus on PC’s, Windows, Mac’s, and cloud services such as Office 365 and Google Workspace. Experience and basic understanding with network administration on switches, firewalls, wireless, and overall networking is a must.

The person that fills this role must be task and detail oriented, while also being personable and able to effectively communicate with the client and end users. This position will report to the Lead Technician and Systems Administrator and have access to all other resources as required to get the job done. The right candidate will have the opportunity to learn all there is within the small business world of IT, and grow into a higher level, career position in the mountains with a balanced lifestyle.

Job Duties and Expectations

  • Receive, respond, or escalate incoming tickets for end users or network issues. Document and resolve if possible, escalate otherwise
  • Maintain documentation for all clients and their networks using provided software and systems
  • Provide remote and on-site support as required
  • Build PC’s based on client and end user needs
  • Configure and install network equipment
  • Assist in managing clients overall IT environment including hardware, software, and other IT solutions
  • Support and work with end users as they need
  • Training and continuous education of end users
  • On-site and Remote project support and execution
  • Minimal on-call support after hours and on weekends, rotation
  • Candidate must be willing to have a background check done and must pass according to FTS’s security standards
  • Candidate must have reliable transportation and the ability to perform remote and on-site work
  • Must be able to lift at least 50lbs and have basic skills to install electronic equipment as required

Skills and Work Ethic

  • Knowledge and experience supporting typical business IT systems such as, but not limited to: PC’s, Mac’s, Windows, Server OS, Android, iOS, Email, O365, GSuite, Active Directory, Networking, Wireless, Azure, Backup and Disaster Recovery, VOIP, cell phones, etc.
  • Professionalism in all areas, including work ethic and communication
  • Do what you say you are going to do – Do not over promise
  • Must be able to hold self-accountable and follow up to get job duties accomplished. We do not micro-manage.
  • Problem solving and troubleshooting – find and resolve the root cause
  • Documentation is critical
  • Experience with ConnectWise Manage and Automate is a plus
  • Certifications and/or formal school training is a plus
  • Must have a passion for helping people solve their IT issues, seeing tickets through to resolution

Pay and Benefits

  • $55,000 per year salary
  • Work from home, but must live in the Vail Valley area
  • Employer sponsored retirement plan with 3% match
  • Two weeks accrued vacation to start
  • $300 per month stipend for health insurance
  • Employee discounts on IT solutions
  • Tools required to do the job will be provided and owned by FTS
  • Cell phone monthly stipend – $50 per month (hot spot required)
  • Training and school reimbursement upon approval

Apply Now!

If you are interested in this opportunity, please submit a cover letter expressing why you want this job and why you will be the best fit, along with your current resume tailored to this position. Please send to info@forwardtechsolutions.com.

More related to Forward Tech Solutions