Front Desk Administrator

Our Front Desk Administrator position is a highly visible and important role that assists in setting the tone for a successful, high-end luxury office. From the initial welcome of clients and on-going involvement with our brokers as well as support staff associates, the Front Desk Administrator values our culture and strives to create a positive and engaging environment.

Who We Are

LIV Sotheby’s International Realty is a local, independently owned, leading luxury real estate firm with unmatched commitment to marketing, creativity and innovation. Our top-tier broker professionals are experts in Colorado real estate, and through our Sotheby’s international Realty network, we provide unrivaled global exposure and unparalleled access to distinctive properties around the world. With office locations spanning Colorado and over 500 broker and support staff associates, LIV Sotheby’s International Realty delivers global reach at a local level – like no other firm.

Job Specific Requirements

• Prior Front Desk experience is preferable as an Administrator and/or strong background in a supporting role
• Close working relationship with Office Administrator
• Must be able to work well in a fast-paced environment with excellent attention to detail
• Team player with a positive, results driven and solution-oriented attitude
• Working knowledge of local multiple listing service(s) including DASH, LoneWolf and other internal systems
• Excellent interpersonal, verbal and written communication skills and time management
• Strong Work Ethic to handle multiple requests with exceptional follow through
• Proficient in Microsoft Office Suite with understanding of Outlook

Job Responsibilities Include

• Administrative support for the Office Administrator
• Handle incoming phone calls regarding brokers, clients, showings and any other over the phone requests
• Assist in pulling monthly market reports for Grand County
• Coordinate office supplies orders
• Assist the Listing coordinator with maintaining office listings in MLS, DASH and other internal systems including price reductions
• Assist with printing all property specific marketing materials such as flyers and temporary brochures
• Managing the office’s day to day needs including monitoring the office hardware (light bulbs, doorknobs, printers, computer etc.) and reporting any office defects to the Office Administrator
• Accepting incoming packages to the office and checking the office PO Box daily
• Posting and managing all open houses and weekly tours for office via all platforms
• Assist with greeting clients, restocking coffee Bar, Bathroom, lobby and workroom supplies including printer/faxes/copiers
• Assist brokers with additional support requests as needed
• Reach out to brokers daily to assist with additional support
• Other duties as necessary to ensure business operations run smoothly

Customer Service/Culture

• Know and encourage the LIV Mission and Values
• Encourage out of the box thinking with engagement between brokers and transaction services
• Complete “presentation duties” for Primary office as applicable
• Check for messages, turn on computers
• Clean & stock coffee bar
• Quick sweep/mop/dust when necessary
• Maintain copies of newspapers/magazines/LIV magazines for display
• Be sure E-galleries are up and running
• Be sure all copiers/printers are full of paper
• Greet all Brokers with authentic “How are you?” and an “I care and am here to help” attitude
• Answer all office phone calls within 3 rings every time to ensure that we are not missing calls with professional greeting: “LIV Sotheby’s International Realty, this is…. How may I help you?”
• Manage walk-in and call-in traffic – Greet all guests, ensure comfort while communicating with broker
• All walk-ins are greeted immediately with all tasks set aside

Compensation & Benefits

• Salary range dependent upon experience.
• In addition to base pay, we provide employees with the opportunity to select coverage under a comprehensive benefits program including medical, dental, life, accidental death and dismemberment, short-term and long-term disability, 401(k) and other plans.
• Full-Time employees are eligible for Vacation and Sick Time in accordance with our Paid Time Off Policy. Additionally, the company observes 12 paid holidays.
• Hours are 8:30AM- 5:00PM, Saturday-Wednesday

Job Type: Full-time Experience:

Front Desk Experience: 2 years (Preferred)
Real Estate: 1 year (Preferred)