Customer Experience and Sales Specialist- QuietKat

QuietKat, founded in 2012 by twin brothers Jake and Justin Roach, is the #1 hunt, fish and overland premium electric bike brand on the planet. Our rugged all-terrain eBikes were originally designed to elevate the backcountry experience by replacing traditional ATVs and combustion-powered vehicles with a nimble, quiet, and efficient alternative.

We’re growing quickly and looking for passionate outdoor enthusiasts to take our company to the next level. QuietKat is strategically located in Eagle, Colorado, home to legendary powder days, endless MTB trails, and award-winning trout streams.

Since May 2021, QuietKat has been a proud member of the Vista Outdoor family of brands.

The Customer Experience & Sales Specialist is a dynamic role that serves as the backbone to our organization. The role is responsible for serving customers through troubleshooting, managing customer inquiries, ensuring client satisfaction as well as sales with performance-based compensation.
 
QUALIFICATIONS: 

Facilitate world class customer experience
Close Direct-to-Consumer sales on inbound leads via phone, chat & email
Convert troubleshooting initiatives into sales opportunities
Keen understanding of the product and industry
Create cases in NetSuite for our Customer Support team to resolve and communicate with customers 
Provide feedback to engineering and product development teams 
Ensure customer cases are resolved in a timely manner (24 hours
Track and process customer inquiries in HubSpot
Process customer replacement parts within NetSuite 
Enter and manage sales order process for Direct-to-Consumer
Cross-departmental collaboration
Engage cold DTC sales leads through outbound initiatives
Must have open availability Monday through Saturday
 

Requirements/Qualifications

One or more years of customer service experience required
One or more years of sales experience preferred
Ability to communicate effectively verbally and in writing
Positive “can do” attitude
Must possess a passion for service and sales
Keen understanding of the product and industry
Demonstrate and present all relevant product information 
Bike tech experience a plus, but not required. 
Proficiency in MS Office Suite is required. 
Experience working in NetSuite is preferred. 
Experience working in Shopify is preferred.
Experience working in HubSpot is preferred. 
Highly organized and capable of multitasking and prioritizing with a positive attitude and high energy
Comfortable with inbound and outbound communication and closing sales over the phone and in person
Has a strong sense of urgency about solving problems and completing tasks
Able to work in a fast-paced environment with minimal supervision and have the flexibility to work outside normal hours to meet deadlines when necessary
 

PHYSICAL CAPABILITY 

Ability to use general office equipment such as telephone, printer/copier, computer and work at a computer/desk for up to 8 hours per day and/or 40 hours per week. We are an electric bike company and many of our creative sessions will involve riding the bikes deep into the backcountry so the ability to ride a mountain bike safely is required.