Software Application Specialist

Salary: $50K-$60K DOE
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted February 23, 2023

RDP is a pioneer of Property Management Software. We have lead the hospitality tech industry for over 40 years. We pride ourselves on offering more powerful software to operators who have outgrown their previous solution. Our Vail, Colorado team is the heart of our company, enabling us to offer the best customer experience and product in the market. Founded in 1981, our software has helped our customers in over 1000 locations worldwide.

Our Culture

We are seeking candidates passionate for a challenge and an opportunity to make a big impact within a small business. Working at RDP you will be surrounded by colleagues who continually seek development and progression – forget bureaucracy and politics, we are fast paced, value action and initiative, and continually broaden our experience by encouraging everyone to work closely with all our company departments.

The Job: Overview

Application Specialists hold a variety of responsibilities including: day to day customer service/support, troubleshooting customer software issues, new customer implementations, training, and more.  The person in this position provides status updates to stakeholders on projects and technical issues.   This is a multi-dimensional job requiring self-motivation in a constantly changing environment.  Growth opportunities include senior specialist positions, sales, and software development.

The Job: Duties

  • Working with customers to address, communicate status of, and solve software related problems or questions
  • Training customers how to use RDP software
  • Installing software upgrades and optional system enhancements
  • Owning open tickets/bugs that must be solved
  • Solving problems using critical thinking
  • Handling difficult customers with grace and patience
  • Creating knowledge-based articles and technical documents
  • Participate in On-Call rotation

The Job’s Qualifications & Requirements

  • Required
    • Bachelor’s Degree
    • Strong verbal and written communication skills
    • Travel to customer sites to implement software systems
    • Proven ability to manage small to medium sized projects
    • Quick learner, great attitude, team player
  • Strongly Preferred
    • Experience with technology and hardware-based products
      • SQL, Crystal Reports, Windows OS’s, Web Development, POS systems, GDS Systems, Credit Card systems
    • Hospitality Experience
    • Customer Service Experience

Position Details

  • Title: Software Application Specialist
  • Start Date: 5/1/23
  • Compensation: $50K – $60K + performance bonus
  • Benefits:
    • Major Medical
    • Dental
    • Vision
    • Flexible Schedule
    • Ski Pass
    • 401k with Discretionary Match
    • Unlimited Paid Time Off
    • Paid Holidays
    • Employer Paid Short Term Disability 
  • Hours: Full Time
  • Location: Eagle Vail, CO – Hybrid

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Job Benefits

  • Education / Training
  • Health Insurance
  • Mental Health Resources
  • Retirement
  • Ski Pass

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