Operations Manager

The Sonnenalp is hiring an Operations Manager for our One Willow Bridge Road (OWBR) private residence property.

Wage: $57,000 – $60,000/year plus 10% bonus potential

Typical Schedule: Shifts vary; typically 12-8pm. Weekends & Holidays required.

Primary Purpose of Position

To train and supervise staff, to provide services to guests above and beyond their expectations. To act in the absence and as a support of the One Willow Bridge Road management team

Essential Duties and Responsibilities

• Assist in Hiring, Supervision and Training of OWBR Guest Service Agent, Overnight security, and Bell staff and Housekeeping staff.
• Obtain and exhibit extensive knowledge of both SMS property management systems and all other computer systems used at One Willow Bridge Road.
• Handle all guest complaints and problems in a positive and professional manner. Communicate problems to OWBR General Manager and utilize HotSOS for complaint tracking purposes.
• Assist in any area of the hotel that is under pressure to ensure that guests and or owners are provided prompt and highest quality service.
• Review arrival listings paying close attention to any special requests of the owners and guests.
• Brief entire staff daily on owner and guest arrivals, special requests, events in the hotel and village, etc.
• Monitor employee performance and report to the OWBR General Manager. Counsel and discipline staff in the event of behavioral issues. 
• Supervise schedule and payroll for all employees.
• Ensure there are no check outs with balances before the end of the shift. 
• Provide guidance and leadership to the staff.
• Assist with the breakfast buffet set up, après-ski set up, welcome party set up and private owner functions and activities.
• Assist with all administrative or sales tasks as assigned by the OWBR GM or AGM
• Communicate with Housekeeping and Maintenance regarding any issues that would involve these departments. Follows up to insure requests are getting done in a timely fashion and utilize HotSOS for communication of maintenance work orders
• Other duties as assigned by the OWBR General Manager

Education/Experience

• Minimum of 5 years hotel experience, including front office experience and housekeeping experience.
• Prior supervisory or management experience required.

Special Skills/Equipment

• Valid Colorado driver’s license with a clean driving record required.
• Prior experience with Lodging Software
• Efficient with computers, MS Office and web-based systems
• Excellent communication skills, ability to work under pressure with a demanding clientele.
• Detail oriented, organized, enthusiastic.
• Able to work with cash and basic accounting principles.

Essential Physical Requirements

• Ability to sit or stand for duration of shift.
• Ability to walk throughout the property to various departments.
• Ability to type and view information on a computer screen.
• Ability to read and understand written instructions.
• Ability to speak over the phone.
• Ability to lift up to 10lbs and occasionally 50lbs.

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• Deferred Compensation Plan
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Healthy Lifestyle Winter Benefit