Operations Manager

Salary: $57,000 - $60,000/year plus 10% bonus potential
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted February 18, 2023
Applications have closed

The Sonnenalp is hiring an Operations Manager for our One Willow Bridge Road (OWBR) private residence property.

Wage: $57,000 – $60,000/year plus 10% bonus potential

Typical Schedule: Shifts vary; typically 12-8pm. Weekends & Holidays required.

Primary Purpose of Position

To train and supervise staff, to provide services to guests above and beyond their expectations. To act in the absence and as a support of the One Willow Bridge Road management team

Essential Duties and Responsibilities

  • Assist in Hiring, Supervision and Training of OWBR Guest Service Agent, Overnight security, and Bell staff and Housekeeping staff.
  • Obtain and exhibit extensive knowledge of both SMS property management systems and all other computer systems used at One Willow Bridge Road.
  • Handle all guest complaints and problems in a positive and professional manner. Communicate problems to OWBR General Manager and utilize HotSOS for complaint tracking purposes.
  • Assist in any area of the hotel that is under pressure to ensure that guests and or owners are provided prompt and highest quality service.
  • Review arrival listings paying close attention to any special requests of the owners and guests.
  • Brief entire staff daily on owner and guest arrivals, special requests, events in the hotel and village, etc.
  • Monitor employee performance and report to the OWBR General Manager. Counsel and discipline staff in the event of behavioral issues. 
  • Supervise schedule and payroll for all employees.
  • Ensure there are no check outs with balances before the end of the shift. 
  • Provide guidance and leadership to the staff.
  • Assist with the breakfast buffet set up, après-ski set up, welcome party set up and private owner functions and activities.
  • Assist with all administrative or sales tasks as assigned by the OWBR GM or AGM
  • Communicate with Housekeeping and Maintenance regarding any issues that would involve these departments. Follows up to insure requests are getting done in a timely fashion and utilize HotSOS for communication of maintenance work orders
  • Other duties as assigned by the OWBR General Manager


  • Minimum of 5 years hotel experience, including front office experience and housekeeping experience.
  • Prior supervisory or management experience required.

Special Skills/Equipment

  • Valid Colorado driver’s license with a clean driving record required.
  • Prior experience with Lodging Software
  • Efficient with computers, MS Office and web-based systems
  • Excellent communication skills, ability to work under pressure with a demanding clientele.
  • Detail oriented, organized, enthusiastic.
  • Able to work with cash and basic accounting principles.

Essential Physical Requirements

  • Ability to sit or stand for duration of shift.
  • Ability to walk throughout the property to various departments.
  • Ability to type and view information on a computer screen.
  • Ability to read and understand written instructions.
  • Ability to speak over the phone.
  • Ability to lift up to 10lbs and occasionally 50lbs.


  • Medical, Dental, Vision Insurance
  • Resort Discounts
  • Holiday Pay, Paid Time Off and Sick Pay
  • Deferred Compensation Plan
  • 401(k) Retirement Plan & Roth 401(k)
  • Voluntary Life Insurance
  • Short Term & Long Term Disability
  • Employee Assistance Program
  • Parking Credit or Discounted Bus Passes
  • Healthy Lifestyle Winter Benefit

Job Benefits

  • Education / Training
  • Employee Recognition Program
  • Health Insurance
  • Mental Health Resources
  • Retirement
  • Ski Pass
  • Wellness

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