Enrichment Site and Operations Manager

Program Manager Overview
The enrichment site and operations manager reports to the National Program Director and will be an integral component of the program and national teams to fulfill SOS Outreach’s mission and vision. This role will simultaneously hold an overall understanding of programming while supporting the finer details of daily program operations. The enrichment site coordinator will be responsible for the support and overall management of our nine enrichment site program leads across the country, ensuring onboarding, resource distribution, workflow management, and end of season closeout. The role will also provide regular check-ins to ensure program leads feel supported and part of the larger SOS community. Enrichment sites are: Portland, OR; Yakima, WA; Seattle, WA; Leadville, CO; Steamboat, CO; Durango, CO; Detroit, MI; Chicago, IL; and Minneapolis, MN. Additionally, the Enrichment Site/Operations Manager will be charged with logistical and operations support for SOS’ six year-round locations as detailed below. Lastly, this role will oversee SOS’ Alumni Liaison, ensuring that alumni are fully integrated into all aspects of SOS programming.

Essential Job Responsibilities

Project and People Management:

• Manage enrichment site seasonal staff including hiring, training, and onboarding, in collaboration with the National Program Director
• Support site leads with workflow and timeline for program delivery
  Work with Office Administrative Assistant to ensure payments are received and processed in a timely manner
• Collect photos and stories from Enrichment Site Program Leads
• Ensure final close out of winter season with each Program Lead
• Travel to enrichment sites as needed to support key organizational and program relationships
• Manage SOS Alumni Liaison to support full integration of alumni into programming

Operations and Program Support:

• Anticipate program team needs and provide operational support including email templates, workshop materials, other program paperwork, and back-end mentor/volunteer support
• Work closely with National Program Director and People & Systems Director to ensure streamlined mentor recruitment, onboarding, and retention of mentors
• Maintain SOS program systems to ensure excellent program efficiency. Systems include: payment processing, Civicore (student database), and GDrive
• Manage and oversee SOS’ national gear inventory, ensuring gear is distributed in a timely manner

Other Job Duties

Contribute to the overall management of the organization to successfully achieve the SOS Outreach mission. Maintain knowledge of organization needs and resources and of youth work and outdoor education best practices. Support and assist development staff in non-program functions, including development, fundraising, marketing, and community outreach. 

Develop and maintain a diverse workforce. Manage in ways that maximize the potential of all workers by assuring sensitive and respectful treatment by and toward all employees and volunteers. Ensure that services are delivered with cultural sensitivity and competence. Create and maintain a work climate that is inclusive and free of bias.

Minimum Education and Experience

A combined minimum of three years of experience in the following: program development, management, implementation; or administration; youth development & engagement; and/or outdoor education. Comparable experience in terms of time and background in similar fields and education/degrees will be considered.

Knowledge, Skills, and Abilities

The ideal candidate should be organized and independent, able to effectively manage and direct a dynamic team and capable of big-picture thinking while simultaneously paying attention to detail. Candidates must be willing to take on a variety of tasks: from cataloging program equipment inventory to scheduling volunteers to implementing the core value curriculum to supervising a diverse team. The candidate should have experience seeing projects and programs through to completion and evaluation.

Candidates should have a foundation in the following:

• Knowledge of sports-based youth development, public education and youth engagement.
• Experience, comfort, and passion in working with youth coming from diverse backgrounds and facing a variety of risk factors
• Experience in program management
• Ability to effectively manage program staff and volunteers, with experience in volunteer recruitment and management and staff supervision
• Experience working cooperatively with community groups
• Strength in managing multiple priorities to ensure work is completed in a timely and productive manner as required for successful program delivery
• Ability to communicate effectively
• Ability to work largely independently in a dynamic work environment, including ski areas, mountains, warehouses and offices
• Familiarity with outdoor adventure sports, including skiing/snowboarding and summer activities
• Some experience with basic information technology, database management, and program evaluation
• Proficiency with Microsoft Office Suite, especially Excel, Outlook and Word
• Valid Driver’s License required
• Bilingual (Spanish) candidates encouraged to apply

Physical Aspects of the Job

This position requires the ability to: travel within the service area; use the computer, telephone, and electronic mail systems; lift 50 pounds; and lead meetings and speak in public.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description.

Compensation
This is a full-time salaried position. Salary is $46,000-$47,500. Benefits include medical, dental, vision, and life insurance, short and long term disability, paid holidays, paid time off, paid sick leave, Pro Deals, and a season pass to the Vail Resorts Inc. (VRI) mountains. 

This position is targeted to start August 15 2022 and may be located in any SOS office in the following locations: Portland, OR; Yakima, WA; Seattle, WA; Leadville, CO; Detroit, MI; Chicago, IL; Eagle County, CO; Denver, CO; Summit County, CO; and Park City/Salt Lake City, UT.  The position is structured around a Monday-Friday work schedule – with many evening and weekend commitments (especially throughout the fall and winter seasons). 

How to Apply
Please send a cover letter and resume to Elizabeth Williams, National Program Director (she/her) (ewilliams@sosoutreach.org). Applications will be accepted until the position is hired. Interviews will be conducted beginning the week of 8/8/2022. For more information, please visit www.sosoutreach.org.   

SOS Outreach follows an equal employment opportunity policy and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, physical or mental ability, veteran status, military obligations, pregnancy or marital status.