Program Manager

Program Manager Overview
The purpose of the Program Manager position is to lead and oversee all SOS Outreach programming in Summit County, CO. The Program Manager is responsible for planning, managing, executing, operating and evaluating all SOS programs and staff in the region as well as collaborating with SOS staff across program sites. The position will manage a team of seasonal full and part-time staff, mentors, coordinators, and volunteers.

Essential Job Responsibilities

Program Management

• Oversee all SOS programs in Summit County and Lake County, including the Mentor Program, Junior Mentor Program, and Learn to Ride
  Lead or oversee workshops and program days, deliver curriculum, and support mentors in program delivery
• Plan, lead, manage, and evaluate all aspects of SOS programs, including student and volunteer recruitment, mentor training, workshop sessions, ride days, and service projects
• Communicate with youth, families, volunteers, and community partners
  Program data tracking, reporting, and evaluation through the CiviCore database, participant surveys, pacing documents, quality assessment, session attendance and program participation
• Manage, track, and collect fee-for-service payments and scholarship funding
• Manage program inventory (hard and soft-goods) to adequately outfit program participants
• Schedule and manage event reservations in our office space

Mentor, Coordinator, and Volunteer Management

• Recruit, hire, and train full and part time support staff and volunteers, including seasonal program coordinator, resort program coordinators, school and youth agency coordinators, volunteers, and program mentors to ensure that all programs are fully staffed and function optimally to serve youth
• Ensure all volunteers, mentors, and coordinators are adequately prepared with proper expectations for their assigned roles, and have received training on the SOS curriculum, youth development best practices, risk-management guidelines, and program implementation

Partner Management, Community Engagement, and Regional Development

• Work with supervisory and support staff to manage relationships with mountain resorts, ski schools and gear shops, ensuring adequate program slots and outfitting for youth participants.
• Oversee and cultivate relationships with youth serving agencies and schools for student and part-time staff recruitment.
  Lead in outreach to individuals and community partners for mentor and volunteer recruitment.
• Engage actively in the community, seeking to create awareness for SOS programs and opportunities for SOS youth.
• Attend collaborative/coalitions as assigned to build relationships and educate the community about SOS.
• Continuous outreach to local nonprofits, city/county entities, foundations, businesses and others to promote and educate others about SOS.
• Attend and support the development team at events and fundraisers for SOS in the local community. 

Other Job Duties

Contribute to the overall management of the organization to successfully achieve the SOS Outreach mission. Maintain knowledge of community needs and resources, and of youth work and outdoor education best practices. Represent SOS Outreach in the larger community. Work to foster top quality experiences for adult volunteers and partners and improved services to children. Support and assist development staff in non-program functions, including development, fundraising, marketing and community outreach. 

Develop and maintain a diverse workforce. Manage in ways that maximize the potential of all workers by assuring sensitive and respectful treatment by and toward all employees and volunteers. Ensure that services are delivered with cultural sensitivity and competence. Create and maintain a work climate that is inclusive and free of bias.

Minimum Education and Experience

A combined minimum of three years of experience in the following: program development, management, implementation; or administration; youth development & engagement; and/or outdoor education. Comparable experience in terms of time and background in similar fields and education/degrees will be considered.

Knowledge, Skills, and Abilities

The ideal candidate should be organized and independent, able to effectively manage and direct a dynamic team and capable of big-picture thinking while simultaneously paying attention to detail. Candidates must be willing to take on a variety of tasks: from cataloging program equipment inventory to scheduling volunteers to implementing the core value curriculum to supervising a diverse team. The candidate should have experience seeing projects and programs through to completion and evaluation.

Candidates should have a foundation in the following:

• Knowledge of sports-based youth development, public education and youth engagement.
• Experience, comfort, and passion in working with youth coming from diverse backgrounds and facing a variety of risk factors
• Experience in program management
• Ability to effectively manage program staff and volunteers, with experience in volunteer recruitment and management and staff supervision
• Experience working cooperatively with community groups
  Strength in managing multiple priorities to ensure work is completed in a timely and productive manner as required for successful program delivery
• Ability to communicate effectively
• Ability to work largely independently in a dynamic work environment, including ski areas, mountains, warehouses and offices
• Familiarity with outdoor adventure sports, including skiing/snowboarding and summer activities
• Some experience with basic information technology, database management, and program evaluation
• Proficiency with Microsoft Office Suite, especially Excel, Outlook and Word
• Valid Driver’s License required
• Bilingual (Spanish) candidates encouraged to apply

Physical Aspects of the Job

This position requires the ability to: travel within the service area; use the computer, telephone, and electronic mail systems; lift 50 pounds; and lead meetings and speak in public.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description.