Hotel Front Desk

Looking for that personable and highly energetic person that welcomes our guests to the Resort. This professional person must be able to multi-task, be a team player and enjoy having great conversations. We are looking for seasonal as well as year-round team members. There is potential for growth in this position to Front Desk Supervisor or to other supervisory positions within the Lodging department. This position allows you to come in contact with all other departments within the Resort. Some cross-training will also be part of this front desk position.

Front Desk Agent’s Essential Duties & Responsibilities

Check-in guests, check-out guests, cashier and give directions.
Accommodate guests’ before/during/after stay.
Take Guest complaints and either help them or pass them on to the appropriate person.
If the switchboard is busy, answer the telephone.
Be familiar with the resort and all of its properties.
Stay up-to-date on all events happening in the area.
Keep the front office area clean and tidy.
The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts.
Prepare guest key envelopes
Must possess excellent communication skills.
Serve as a liaison between departments.
Other tasks to be assigned. 

Front Desk Agent’s Qualifications

Excellent customer service skills.
Experience on OPERA preferred.
Ability to work well with different personality types.