Mountain Operations Director

The Director is responsible for delivering consistent, on-brand experiences for our guests in touch points across the mountain in the following departments: Lift Operations, Ski Patrol, Grooming/Snowmaking, Terrain Parks, and Lift Maintenance. Establishing goal alignment among these departments is a critical mission. In addition, this role must support the entire mountain[WA1]  operations to successfully achieve their goals.

GENERAL ACCOUNTABILITIES

1.     Hires, motivates, evaluates, and directs staff to ensure adequate guidance and resources to accomplish established goals and objectives. Ensures that all employees receive the training, support, guidance, feedback and resources necessary.

2.     Directs the establishment of departmental standards, guidelines, objectives, and operations plans and maintains other business planning processes such as budgeting and staffing to ensure proper planning, efficient operation of departments and successful achievement of resort goals.

3.     Maintains and enhances the guest focused culture in all areas of responsibility.

4.     Maintains schedules in compliance with regulations and authorities having jurisdiction; manages responsibilities in compliance with resort safety policies.

5.     Maintains current status on legal issues and technological advances, which impact the industry; maintains awareness of scope and progress of competition.

6.     Effective communication skills with all levels of employees, guests and all other outside contacts.

7.     Ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives.

8.     Familiarity with state and federal environmental standards and OSHA regulations.

9.     Understanding of and compliance with corporate and resort specific policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1.     Management of all Mountain Operations departments in collaboration with department Managers.  This includes but is not limited to staffing, budgeting, planning and training with supervisory authority of the managers/supervisors of those departments as detailed below

2.     Plan and conduct staff meetings with Mountain Operation managers and staff to communicate objectives in all operational areas with the emphasis on enhancing our service delivery.

3.     Monitor training and progress of staff members by assigning and checking work and resolving problems and providing training assistance or coaching as needed.

4.     Responsible for the development, implementation, and monitoring of line mazes, unseated passenger protocols and crowd control to ensure high guest service standards.

5.     Responsible for the development, implementation, and monitoring of skier safety and ski patrol activities around the mountain and the execution of slow zones in coordination with Ski Patrol Director and staff.

6.     Coordinates efforts with terrain parks and patrol to provide reasonably safe and thoughtful on-mountain experiences that provide great guest experiences.

7.     Responsible for development, implementation, and monitoring of daily grooming information and the execution of communicating our mountain story.

8.     Provides exceptional service to our guests (internal and external). Respond to all guests and employees in a courteous, efficient manner. Problem solves and trouble shoots issues before they become a liability.

9.     Assists the Risk Manager by acting as a quality assurance check point of on-mountain activities with loss prevention on top of mind.

10.   Summer activities may include capital project work, construction, lift & mountain maintenance, and other duties as assigned.

11.   Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.

12.   Meet service level objectives and department goals as set forth by immediate supervisor.

13.   Maintain, update, and execute operations plans.

RESPONSIBILITIES TO SAFETY:

1.     Protect the safety of self, co-workers, and guests at all times.

2.     Report any potentially harmful equipment or situations to the immediate supervisor without delay.

3.     Report safety-related accidents and incidents at once to immediate supervisor.

4.     Follow all company and department safety policies and procedures.

5.     Operate equipment in a reasonably safe manner that will not lead to injury of yourself or others.

6.     Drive in accordance with the law and Resort policies.

SUPERVISORY RESPONSIBILITIES

Oversees the managers of Lift Maintenance, Lift Operations, Grooming/Snowmaking and Ski Patrol.  Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B. A.) from four-year college or university; or eight to ten years related experience and/or training; or equivalent combination of education and experience.

Additional qualifications include strong written and verbal communication skills and proven leadership skills in the areas of staff development, organization, and collaboration. Financial acumen required related to creating budgets, understanding P&L’s, and variable labor relations.

Extensive knowledge and understanding of Microsoft office products (Excel, Word, PowerPoint, SharePoint, Teams, etc.).

Working knowledge and understanding of ANSI and OSHA standards.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business documents such as safety rules, operating and maintenance instructions, and procedure manuals or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Resort Certification for any used equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and ski or snowboard at an intermediate or above skill level; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts and high, precarious places. The employee is frequently exposed to wet and/or humid conditions, and extreme cold. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

 [WA1]Resort Operations.  Do we want to add anything regarding the expansion here? Work directly with state and federal agencies.