IT Infrastructure Administrator

Teton County is seeking an IT Infrastructure Administrator.  

Pay is $94,916 – 109,154 annually DOE

Fantastic benefits package that includes generous time off, sick days, wellness hours, fully employer paid premium for individual or family medical dental and vision. Start Bus discounts, WRS Pension, and so much more!

Email questions to [email protected] or call (307)732-8483.

SUMMARY:  The IT Infrastructure Administrator’s role is to plan, organize and manage Teton County’s technology infrastructure, on-premises and cloud-based, to ensure the reliable operation of Teton County government services. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network infrastructure, server infrastructure, data storage and data communications. Duties also include analyzing and resolving advanced end user hardware and software computer problems in a timely and accurate fashion, and coaching/mentoring junior members of the information technology team.

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

Manage server, security, network and cloud infrastructure solutions (includes design and capacity planning, administration of access permissions, asset management, system backups and security audits)
Manage technology implementation projects
Conducts research on infrastructure products, services, standards and recommends improvements, upgrades and repairs (may include negotiating directly with vendors and contractors)
Monitors infrastructure availability, responds and resolves technology infrastructure incidents and outages
Creates and updates infrastructure documentation (including infrastructure diagrams, procedures and playbooks)
Coaches and provides guidance to junior members of the IT Team
Maintains confidentiality of Teton County protected information
Supports inter-departmental relationships with Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and Teton County staff.
 

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in technology or related major
AND 5-7 years recent progressive professional experience in an enterprise network environment OR equivalent combination of education, training.

Required Licenses and Certifications:

CompTIA Network+
CompTIA Security+
Microsoft Certified: Windows Server Hybrid Administrator Associate
Must possess a valid Wyoming/Idaho Driver’s License and maintain an acceptable driving
Must acquire and maintain CompTIA and Microsoft Certifications
 

Preferred/Desirable Qualifications:

Recent professional experience in a municipal or government setting
One or more of the following certifications: Cisco Certified Networking Associate, Aruba Certified Switching Associate, Palo Alto Networks Certified Network Security Engineer, Nutanix Certified Professional
 

Knowledge & Experience: 

Working technical knowledge of network operating systems, e.g. Cisco NX-OS, ArubaOS, PAN-OS. 
Working technical knowledge of desktop, server operating systems and virtualization technology, e.g. Windows 10/11 Professional/Enterprise, Windows Server, Active Directory, Hyper-V, Nutanix Prism
Working technical knowledge of cloud-based infrastructure technology, e.g. Microsoft Azure and M365, AWS
Working technical knowledge of current network hardware, protocols, and standards
Good understanding of the Teton County government goals and objectives. 
Good understanding of safety rules and regulations, occupational hazards, and safety precautions in IT work sites
Knowledge of Teton County policies and procedures including security
Knowledge of applicable data privacy practices and laws. 
Hands-on hardware, software and network troubleshooting experience. 
Experience creating network documentation, knowledge base articles, standard operating procedures
Experience with IT project management, as a lead project resource and/or project coordinator or project manager
Experience with technology and cybersecurity incident management, as a lead resource
 

Personal Attributes:

Strong written and oral communication skills. 
Strong interpersonal skills. 
Highly self-motivated and directed. 
Ability to effectively prioritize and execute tasks in a high-pressure environment. 
Ability to conduct research into networking issues and products as required. 
Ability to present ideas in user-friendly language. 
Keen attention to detail. 
Proven analytical and problem-solving abilities. 
Strong customer service orientation. 
Experience working in a team-oriented, collaborative environment.

Physical Demands/Work Environment:

Work is performed in a standard office and around Teton County facilities.
Full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment
Requires vision capacity to perform fine calibrations and differentiate between colored wires.
On-call availability for 7-10 days per month. 
Sitting for extended periods of time. 
Occasional inspection of cables in floors and ceilings. 
Lifting and transporting of moderately heavy objects, such as computers and peripherals.