Appointment Scheduler

POSITION DETAILS

Job Title: Appointment Scheduler 

Status: This is a full-time, year-round, benefits eligible position.

Classification: Non-Exempt – Hourly

Schedule: M-F

Location: This is an in-office position, primarily based at our Avon location.

Pay Range: $21.00-$24.00 / hr based on experience

POSITION OVERVIEW:

The Appointment Scheduler is responsible for coordinating patient schedules and appointment times for patients and physician teams. This role involves gathering necessary patient information, sending patient registration paperwork via email or fax, and accurately entering data into our systems. The ideal candidate will be an excellent communicator, able to interact courteously and professionally with individuals at all professional levels and will help foster extraordinary customer service experience for patients of The Steadman Clinic. 

CORE RESPONSIBILITIES:

• Coordinate clinic appointments for new patients, rechecks, follow-ups, and referrals, ensuring all appointments and cancellations are accurately entered into the scheduling system.
• Enter new patient information into the system and ensure all necessary paperwork and authorizations are processed via email, fax, or mail in a timely manner.
• Manage and respond to information requests from worker’s compensation adjusters and case managers, maintaining clear and efficient correspondence.
• Maintains knowledge of physician preferences and availability; maintain physician and staff schedules and availability for appointments in scheduling system.
• Work collaboratively as part of a centralized team, coordinating the schedules of several physicians to ensure smooth operations.
• Communicate effectively with teams to ensure physician scheduling requirements are met and any changes are promptly addressed.
• Demonstrate a thorough understanding of patient privacy rights and ensure compliance with all confidentiality regulations.
• Maintain confidentiality for all sensitive medical, financial, or other confidential information, whether in printed, electronic, or verbal form, to protect patient privacy.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma, GED or similar work experience required.
• Two years experience preferred working in customer service, scheduling, or healthcare. 
• Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills.
• Proven ability to multitask and prioritize in fast passed environment.
• Experience with Microsoft Outlook.

EMPLOYEE BENEFITS

We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn’t come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Time Off Benefits: Staff receive 7 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• $1000 Wellness Bonus to encourage adopting and maintaining wellness and an active lifestyle.
• Tuition & Education Reimbursement to support continuing education and career advancement.
• Employee Assistance Program with confidential support from licensed professionals.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.