Concierge – The Westin Riverfront Resort & Spa

Salary: $20/hour
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted May 9, 2023
This position has been filled

Join our team at The Westin Riverfront Resort & Spa, managed by East West Hospitality!

Our luxury resort offers an astonishing and convenient location in the Vail Valley, with unparalleled access to Beaver Creek Mountain and the Eagle River.

Premium accommodations, award winning dining, state-of-the-art fitness center and exceptional hospitality experience make us a preferred property for luxurious stays, social gatherings, group business and weddings.

We are looking for a guest service oriented Concierge to join our team! If you enjoy multi-tasking and have excellent communication skills, we would love to meet you!  


Duties Include:

  • Provide pre-arrival trip planning emails and services for upcoming guests offering concierge assistance.
  • Builds an extensive knowledge base of local area restaurants, shops, activities, tours & attractions, transportation options, airports, etc.
  • Responsible for answering all questions regarding and/or making personalized arrangements and experiences for our guests.
  • Responsible for greeting, welcoming and assisting with the needs of all guests during their stay


Location: The Westin Riverfront Resort & Spa, Managed by East West Hospitality – Avon, CO

Start Date: ASAP Employment Status: Full Time, Year Round

Pay Rate: $20 / hour

Schedule: Varies, must be available to work holidays and weekends.  


Minimum Requirements:

  • Extensive knowledge of the Vail Valley
  • Must be very detail oriented and able to multi-task in a fast paced environment
  • Previous customer service experience required
  • Previous experience in a luxury hotel or resort setting preferred
  • Efficient and comfortable with computers (all Microsoft applications, property management systems, ALICE, etc.)


Benefits & Perks:

  • Marriott Hotel Discounts Worldwide
  • Health Insurance – Choose from multiple plans!
  • Dental, Vision, & Accident Insurance
  • Life & Pet Insurance
  • Winter Incentive Program
  • 401(K) Plan with Discretionary Employer Match
  • Paid Time Off
  • Career Development Trainings
  • Discounted Gym Membership at The Athletic Club Westin
  • Discounts at Eye Pieces & Venture Sports
  • Corporate Discounts with Perk Spot
  • Sabbatical Program
  • $500 Referral Program
  • Employee Assistance Program

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.


We believe racism, discrimination and acts of violence are intolerable.

We believe that being unique is powerful. We believe inclusion and diversity are integral ingredients to progress.


We will actively pursue diversity and inclusion.

We will commit resources to new and existing initiatives.

We will listen and create opportunities for all voices to be heard to inspire positive change.


We hope you’ll consider joining us! Visit our website to learn more about East West at

Job Benefits

  • Education / Training
  • Employee Recognition Program
  • Health Insurance
  • Mental Health Resources
  • Retirement
  • Ski Pass
  • Wellness

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