Guest Service Agent

Salary: $22 / hour
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted June 12, 2024
Applications have closed


Join our team at The Westin Riverfront Resort & Spa, managed by East West Hospitality, Named Best Property Management by Best of Vail Valley.

We are looking for a customer service oriented Guest Service Agent to join our team. If you enjoy working as a part of a team and have excellent communication skills, we would love to meet you!


Duties Include:

  • Check-in/check-out
  • Answer and direct all internal and external guest calls
  • Identify guest needs and assist with all guest requests
  • Dispatch Service Express Runners and other hotel staff via two-way radio
  • Handling of basic cash and credit transactions

Location: The Westin Riverfront Resort & Spa, Managed by East West Hospitality – Avon, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Rate: $22/ hour + potential commissions

Schedule: 8hr shifts, 5 days/week, both AM and PM shifts


Minimum Requirements:

  • Previous customer service experience required
  • Previous experience in a luxury hotel or resort setting preferred


Benefits & Perks:

  • Marriott Hotel Discounts Worldwide
  • Paid Time Off
  • Health Insurance – Choose from three plans!
  • Dental, Vision, & Accident Insurance
  • Life Insurance
  • Winter Incentive Program
  • 401(K) Plan with Employer Match
  • $6 Employee Lunch
  • Career Development Trainings
  • Discounted Gym Membership at The Athletic Club Westin
  • Corporate Discounts with Perk Spot
  • Discounts at Eye Pieces 
  • Sabbatical Program
  • $500 Referral Program
  • Employee Assistance Program

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

We hope you’ll consider joining us! Visit our website to learn more about East West at

Job Benefits

  • Education / Training
  • Employee Recognition Program
  • Health Insurance
  • Housing
  • Mental Health Resources
  • Retirement
  • Ski Pass
  • Wellness

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