Emergency Communications Specialist

Make a Difference in Public Safety: Join the Town of Vail as an Emergency Communications Specialist!

$6,000 Hiring Bonus
Starting at $30.75/hour – $32.03/hour after training

Are you ready for a career where every day is an opportunity to make a real impact? The Town of Vail is now hiring Emergency Communications Specialists – a vital role in public safety that is fast-paced, incredibly rewarding, and essential to our community’s well-being.

As an Emergency Communications Specialist, you will be at the heart of our state-of-the-art communication facility in Vail, CO, dispatching emergency service calls 24/7, 365 days a year for 13 public safety agencies in Eagle County. Your work ensures the safety of our community by supporting Police, Fire, and EMS agencies through advanced phone and radio systems.

Why Apply?

$6,000 Hiring Bonus: Secure a generous bonus, paid in installments as you continue your journey in this crucial role.

Competitive Pay: Start at $30.75/hour and increase to $32.03/hour after successfully completing training.

Impactful Work: Be the difference in emergency situations, providing critical services that save lives and protect the community.

Your Responsibilities:

Handle Emergency Calls: Receive, analyze, and prioritize 911 and non-emergent calls for Police, Fire, and EMS services.

Provide Life-Saving Instructions: Perform Emergency Medical Dispatch and guide callers through life-saving procedures over the phone.

Utilize Advanced Technology: Effectively use a computer-aided dispatch (CAD) system to prioritize calls, document incidents, and monitor responder status.

Support Public Safety Agencies: Distribute calls, monitor radio traffic, access confidential records, and send emergency alerts to the public.

Qualifications We’re Looking For:

High School Diploma or Equivalent: A foundational requirement for this role.

Multi-Tasking and Thriving in Fast-Paced Environments: Ability to handle multiple tasks efficiently in a high-pressure setting.

Excellent Communication Skills: Strong verbal and written skills, with the ability to maintain emotional control and professionalism in stressful situations.

Empathy and Compassion: A genuine desire to help others, with the emotional intelligence to show empathy in challenging circumstances.

Strong Computer Skills: Proficiency in computer use and typing, essential for managing dispatch systems.

Flexibility: Willingness to work various shifts, including weekends, holidays, and overnight.

Preferred Experience:

Guest Service, Call Center, or Emergency Services Experience: Previous experience in these areas is a plus and will help you excel in this role.

Join a team that values your dedication, supports your growth, and offers the chance to make a real difference every day. If you’re passionate about helping people, eager to learn, and ready to be a crucial part of public safety, we want to hear from you.

Experience the Best of Work and Life in Vail, CO – Join Our Team!
Imagine living and working in one of the most beautiful places on earth – Vail, Colorado. Nestled in the heart of the Rocky Mountains, Vail offers a unique blend of small-town charm and world-class outdoor activities. Whether you’re skiing or snowboarding in the winter, hiking or biking in the summer, or enjoying the thrill of white-water adventures, Vail is your gateway to an unparalleled lifestyle. And with Denver just 100 miles to the east, you’re never far from the energy of the city.

Why Choose Vail?

When you join the Town of Vail, you’re not just taking a job – you’re becoming part of a family. Our employees consistently tell us that working here feels like being part of something special. We have a values-based culture that thrives on teamwork, a strong sense of ownership in Vail’s future, and a deep pride in serving our community. Plus, you’ll get to enjoy the incredible amenities and vibrant culture of the Vail Valley – the place we proudly call home.

Competitive Pay with Growth Potential

We believe that great work deserves great rewards. That’s why the Town of Vail offers a competitive pay structure with room for growth. Our expected hiring range is $25.82 – $28.83 per hour, with the full salary range extending up to $32.59 per hour. This means you’ll have the opportunity to grow your career and increase your earnings as you gain experience and contribute to our community.

Comprehensive Year-Round Benefits

In addition to competitive pay, we offer a robust benefits and compensation package to our full-time employees, including:

Health and Dental Coverage: Comprehensive plans to keep you and your family healthy.

Town-Funded Retirement: Secure your future with our generous retirement plans.

457 Pre-Tax Savings Plan: Additional savings options to help you plan for retirement.

Life/Survivor Insurance: Peace of mind for you and your loved ones.
Recreational Passes: Enjoy tennis, golf, and ski/wellness passes as part of your benefits.

Employee Housing Options: Make Vail your home with our housing assistance programs.

Home Buyer/Renter Assistance: Support for finding your perfect place in Vail.

Day Care Assistance: Helping you balance work and family life.

Education Reimbursements: Invest in your future with continued learning opportunities.

Professional Development: Grow your career with us through ongoing training and development.

And that’s just the beginning! We offer so many additional perks to ensure that you not only work here but truly thrive in Vail.

If you’re ready to be part of a team that values community, teamwork, and the pursuit of excellence, Vail is the place for you. Find out more about our incredible community and how you can be part of it by visiting our website at www.vailgov.com and clicking on “Vail Information.”

Make Vail your home – and your future. Apply today and start living the dream!