Front Desk Specialist (BlueSky)

  • Salary: $20/hr

  • Job Type: Full Time
    Location: Summit, CO
    Publish Date:
  • Applications have closed

What we’re looking for:

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, in Breckenridge you will help us maintain our quickly growing portfolio of vacation homes.

What you’ll do:

Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office
Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines of communication with other internal support teams

The skills you’ll need:

Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience a plus
Adhere to all company policies and procedures
Work environment and physical demands

Availability to work Sunday through Saturday, early mornings and evenings as needed
Ability to use hands to finger, handle or feel, and reach with hands and arms
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.



What you’ll get:

Health/dental/vision insurance—100% coverage option
Employer Sponsored & Voluntary Supplemental Benefits
401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
Health & Dependent Care Flexible Spending Accounts
Flexible vacation time
Paid sick days and holidays 
Paid parental leave after one year of tenure 
Employee Assistance Program
Career advancement opportunities
Employee discounts and 
All the equipment you’ll need to be successful
Great colleagues and culture
Please visit our careers page to review our full benefits offerings