Guest Services and Valet

POSITION PURPOSE: 

Provides greeting, welcoming, valet and concierge services to patients and visitors while striving to expeditiously determine and meet their needs. 

ESSENTIAL JOB FUNCTIONS: 

-Provides valet services to the patients and visitors arriving and departing Vail Health facilities.
-Assist patients and visitors entering and exiting vehicle, provides necessary support with medical equipment and luggage to the patients’ destination, and provides wheelchair transportation to patients and guests as needed.
-Serves as a central resource for internal departments to assist with patient way-finding and escorting needs as appropriate and allowed.
-Participates effectively in daily activities and operations of the concierge desk at the main hospital.
-Evaluates lobby wheelchairs on a regular basis to ensure they are working properly and safely.
-Collaborates daily with parking attendants to asses patient needs and support each other’s role.
-Role models the principles of a Just Culture and Organizational Values.
-Perform other duties as assigned. Must be HIPAA compliant.

MINIMUM QUALIFICATIONS: 

Experience:

Guest relations and or customer service experience in healthcare preferred.

License(s):

Current Valid Driver’s license and ability to pass Vail Health’s Department of Motor Vehicle Report criteria required

Certification(s):

N/A

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

N/A