Director of Office Operations

The Director of Office Operations is responsible for ensuring successful office administration for a busy orthopaedic practice, with 27 providers across six locations. The Director oversees front and back-office staffing including Front Office Managers, Surgery Scheduling, Medical Records and Referrals.  This is a full-time, year-round position with competitive pay and excellent benefits. This is an IN CLINIC role but does not oversee Clinic staff or operations.

In accordance with healthcare best practices and guidance from the CDC for healthcare settings, vaccination against COVID-19 is required. Applicants may request a medical or religious exemption.

Essential Duties and Responsibilities 

• In collaboration with Office Managers, responsible for the management of each office, front desk, surgery schedulers and office operations.
• Provide leadership and guidance to managers, supervisors, and staff on a daily basis. Provide direction, orientation, coaching and mentoring.
  Ensure all office operations are adequately staffed and scheduled for daily operations.
• Create, implement, and continuously improve operations by updating or creating processes and best practices. Establish quantitative and qualitative metrics and guidelines to ensure standards are met for office operations.
• Ensure that each office is adequately stocked, cleaned and ready for daily operations. Identify office spaces and move as needed. Partner with IT to ensure all staff have the correct computer and phone set-ups.
• Manage and assist in coordinating efforts between support departments within the organization.
• Contribute to the overall short- and long-range planning process, and in the establishment and assessment of the organization’s annual operating budget.
• Participate in the investigation and implementation of new services, processes, and product or systems technologies to meet the organization’s objectives.
• Meet the Company’s expectations as described in the VSON Policies and Practices.
• Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations.
• Perform job in accordance with all company safety practices.
• Other duties as assigned.
• Directly responsible for managing employees in the office operations division, and is a partner to leaders within the organization.
• Decisions have significant implications for the strategy, management, and operations of the entire organization.
• Has budget responsibilities for the Office Operations function.

Knowledge, Skills and Abilities

• Ability to lead managers, supervisors and staff and create a positive work environment.
• Knowledge of medical office operations including office management, medical and data functions, and communications.
• Knowledge of practice management systems, electronic health records, and other software.
• Effective proactive problem solver; resourceful, collaborative and forward thinking.
• Ability to analyze information and make effective decisions.
  Strong organizational skills and ability to manage time effectively.
• Ability to effectively communicate with different audiences in a simple, clear, and concise manner.
• Ability to work under pressure and with strict deadlines.
• Ability to identify when confidentiality, discretion and judgment are needed, and exhibit these traits appropriately.
• Ability to use information technology including email and web navigation, including Microsoft Suite programs.
• Experience working in an office environment is required, with medical office or orthopaedic experience preferred.
• Ability to monitor departmental budget.
• Ability to travel between clinics

Education, Experience and Certificates
Bachelor’s degree in a relevant discipline or equivalent years of experience required.
Minimum 5 years’ experience in a medical environment required.