General Manager of Black Tie Ski and Bike Rentals

Salary, Time Off & Perks   

• Employment Status: Year-round position. Salaried. Not Eligible for gratuity.  
• Salary= $75,000-90,000 DOE 
• Year-round mountain access with a full Epic Pass.
• PTO: 2 weeks + all Federal Holidays.  We encourage you to take paid vacation during the slow season when the businesses are not in full swing. Due to the nature of the business, if a holiday is spent working the PTO can be used at another time. 
• Annual Leadership training provided through the Vail Valley Partnership 
• Access to One Valley Health in partnership with the SALA Healthcare Program
• Housing assistance available upon request.  

Company Overview:  

Black Tie Ski & Bike Rentals is a leading ski and bike rental service provider, offering high-quality equipment to outdoor enthusiasts and vacationers in 20 locations across North America. We are committed to providing convenient and reliable access to a wide range of ski and bike gear, coupled with exceptional customer service and a passion for outdoor adventure. Our goal is to help customers make the most of their skiing and biking experiences, whether they’re hitting the slopes or exploring scenic trails.  
  
Job Description:  
Black Tie Ski Rentals in Vail & Beaver Creek is seeking a dynamic and experienced General Manager to oversee the operations of our ski and bike rental business. The General Manager will lead and manage all aspects of the day-to-day operations, including customer service, inventory management, hiring, staff training & community outreach.  The staff comprises 20-30 employees during winter and 5- 7 during summer. The ideal candidate is a genuine leader with a strong background in operations management, a passion for outdoor recreation, and the ability to lead a team in providing excellent service.  
  
Key Responsibilities:  
 
1. Operational Management: 

• Oversee day-to-day operations of the ski and bike rental business, ensuring smooth and efficient rental processes. This includes the management of the delivery and reservations departments.  
• Monitor inventory levels, coordinate equipment maintenance, and ensure proper storage and organization of rental gear. 
• Responsible for staff & reservation schedules with support Team Leaders.
• Oversee and carry out all delivery best practices and procedures established with hotel partners to ensure smooth experience for customer, staff and hotel teams. 

2. Customer Service: 

• Maintain a customer-centric approach and ensure high levels of customer satisfaction. 
• Handle customer inquiries, feedback, and complaints professionally and promptly. 
• Filling in scheduling gaps in both the Delivery & Reservations Department to ensure customer needs are always met.

3. Staff Management & HR:  

• Handle all aspects of personnel management, including recruitment, hiring, training, performance evaluation, and employee relations with the support of Team Leaders.  
• Foster a positive work environment that promotes teamwork, accountability, and a strong work ethic.  
• Support in the planning & execution of staff gatherings & events. 

4. Partnerships & Sales   

• Alongside Ownership, develop and implement marketing strategies to attract new customers and increase rental bookings.  
• Alongside Ownership build and maintain relationships with key partners, such as ski resorts, bike trails, hotels, and tour operators. 
• Participate in community events and initiatives to promote the organization’s reputation and values.
• Support marketing efforts & partnership activations brought on both locally & by the LLC to support brand awareness & increase sales.   
  Represents company at local functions & networking events.  

5. Administrative & General Oversite  

• Oversee maintenance and security of facilities and equipment for both shops in Avon & Lionshead.  
• Responsible for management of shipping and receiving of equipment. 
• Responsible for vehicle maintenance of fleet  

Requirements: 

• Experience in Business Administration, Hospitality Management, or related field. 
• Proven experience in operations management, preferably in the outdoor recreation or hospitality industry. 
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. 
• Excellent communication skills, both written and verbal. 
• The knowledge & ability to mount skis & build bikes, as well as the ability to tune both skis & bikes, is preferred but not required. 
• Passion for outdoor activities such as skiing and biking, with knowledge of equipment and destinations. 
• Valid driver’s license and clean driving record. 

If you are passionate about outdoor recreation and have the skills and experience to lead a dynamic team, we encourage you to apply!