Mortgage Services Coordinator

As a member of the administrative team, the Mortgage Services Coordinator is responsible for assisting Habitat for Humanity Partner Families (families selected to purchase a Habitat home) through the home buying process; including qualifying for a home loan and navigating and executing the closing process. 

Job Duties 

Mortgage Closings  
Complete and maintain courses to be a certified Qualified Loan Originator (QLO)  
Establish and execute a process to ensure Partner Families continue to qualify for the home loan on a quarterly basis 
Responsible for the creation of the payment breakdown spreadsheet for Partner Families.  
Assist families in completing HUD certified homeowner readiness course 
Facilitate application of down payment assistance for Partner Families – includes both pre- and post-closing requirements 
Explain loan details and monthly payment to Partner Families by providing documentation and explanation in preparation for closing 
Provide oversight of and serve as the contact person for loan servicing company, AmeriNat 
Onboard loans to AmeriNat or service loans in-house in conjunction with office manager 
Field all homeowner questions related to their loans and the servicing of the loan including loans held by other parties (FirstBank, CHFA) 
Serve as the point of contact for Habitat of Colorado for loans held by the Colorado Housing and Finance Authority and FirstBank 
Coordinate all aspects of the closing process  

Loan Sales  
Prepare and package mortgages to sell and swap them to the Colorado Housing and Finance Authority/bank partners as part of our accelerated asset recovery strategy 
Coordinate completion and gathering of additional documentation for loan sales with Partner Families 
Assist in transferring the loan to the new servicer with little disruption to the Partner Family 

Grants  
Assist Development Coordinator in obtaining documents from Partner Families for grant purposes 

Required Competencies:
Ability to show patience and kindness to families while they are navigating a stressful situation. Must be able to meet families where they are to achieve a common goal. 
Ability to establish and maintain excellent working relationships with Habitat staff, homeowner applicants, and partner organizations 
Calm and pleasant demeanor when working with a wide variety of people 
Strong written and verbal communication skills   
Detailed oriented, ability to check for errors and inaccuracies and willingness to ask clarifying questions  
Ability to efficiently and effectively organize work and time. Ability to work in an office with frequent interruptions. Must be a self-starter. 
Applicants must have a high school diploma, college degree preferred 
Applicants must have a valid driver’s license and reliable transportation for occasional travel within Eagle County 
Ability to attend after-hours or off-site meetings as needed on an occasional basis 
 
Preferred competencies:  
Bilingual (Spanish and English) Advanced English speaker with advanced English reading and writing skills 
Knowledge of mortgage lending and mortgage regulations 
Experience working in an office environment 
Problem-solving and basic troubleshooting skills 
Basic computer skills, familiarity with Microsoft Office, email, basic excel spreadsheets 
Previous non-profit experience 
Demonstrated planning and organizational skills  
 
Skills and Experience:  
Planner- Willingness to use learned experience as well as research to develop methods for how families are served  
Networker- Establish and maintain relationships with other agencies and organizations in community to meet community needs and ensure services are not duplicated  
Motivated- Motivated to work and do research independently and potentially remotely  
Active Listener with Ability to Ask Deep Questions- Give full attention to what other people are saying, taking time to understand the points being made and ask questions as appropriate.   
Person- centered- Listens to clients and meets them where they are.  
Connector- Provide information or refer individuals to public or private agencies or community services for assistance.  
Proactive Problem Solver- Actively looking for ways to help people. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  
Skilled Listener and Observer- Being aware of others’ reactions and understanding why they react as they do.  
Learner- Willing to learn new technology to work remotely.  
Great Oral Communicator- Talking to others to convey information effectively. 
 
Compensation & Benefits  
This is a full-time, salaried position based at our affiliate office in Avon, CO. The salary range for this position is currently $54,340-$67,980 per year. Initial compensation is determined based on the successful applicant’s qualifications and experience.  Benefits offered include health insurance, life insurance, retirement plan with 6% employer match, up to 6 weeks of vacation, holiday, and sick time, paid medical leave and more. 

If you are interested in joining our supportive team and love helping people, please apply by emailing a cover letter and resume to jobs@habitatvailvalley.org.