Spa Concierge🧖🌸

About the Role

Join our award-winning team at Breckenridge Grand Vacations as the welcoming face of our Soothe Spa at The Grand Lodge on Peak 7, where you’ll craft exceptional guest experiences while enjoying industry leading benefits in Colorado’s premier mountain destination. As our Spa Concierge, you’ll play a pivotal role in scheduling appointments, managing daily spa operations, and promoting treatments and retail products while earning 10% commission on retail sales.

Your attention to detail will ensure our pristine spa environment remains immaculate as you process payments, balance daily reports, and deliver personalized service at every guest touchpoint all while surrounded by Breckenridge’s breathtaking beauty and the rewarding culture of a nationally recognized Top Workplace.

Responsibilities

Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email)
Process payments, reconcile daily transactions, and resolve discrepancies
Maintain spa cleanliness and amenities (grotto, treatment areas, retail space)
Promote treatments and retail products while enforcing facility policies
Support operations through inventory management, social media, and special projects
Uphold exceptional service standards and company policies
Participate in training and sustainability initiatives

Requirements
High school diploma/GED
Minimum 1 month’s customer service experience
Proficiency in Microsoft Office (Outlook, Word, Excel)
Strong English communication (verbal/written)
Basic math skills (discounts/commissions)
Able to perform computer work and lift 10-25 lbs.
Exceptional guest service focus
Active listener and problem-solver
Detail-oriented with strong accuracy
Maintains professional composure
Collaborative team player

Preferred Qualifications

Spa/hospitality experience
Retail sales background
Knowledge of spa software/systems

Compensation & Benefits:

Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off-Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions-Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We’ve been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.