Sales Reservationist (Colorado Based)

Private guest ranch in the stunning Sangre de Cristo Mountains, is seeking a Reservations Specialist to provide interested guests with exceptional warmth, communication and property knowledge throughout their booking journey, beginning with their first outreach, through confirming their visit. The ideal candidate will be an excellent communicator, enjoy dynamic work environments, have experience in luxury hospitality and possess a passion for outdoor adventures.

Key Responsibilities:

Guest Inquiry Management:
Answer guest inquiries via phone, email, and online platforms in a professional, timely, and friendly manner.
Provide detailed information about availability, included experiences, guided adventures, our conservation focus, available guest services and more.
Input all inquiries into Customer Relationship Management (CRM) system and customize interactions with interested guests by noting their preferences, anticipating needs, and ensuring they feel valued from the first contact.
Manage lead pipeline.
Reservations Process:
Accurately process and confirm reservations through property management system (PMS).
Ensure all reservation details (e.g., dates, rooms, guest preferences) are recorded precisely to ensure a smooth guest experience upon arrival.
Handle any changes or cancellations to reservations, while maintaining a positive guest experience.
Collaboration with Other Departments:
Work closely with the Hospitality team to ensure smooth transitions from booking to pre-arrival process.
Collaborate with the Marketing team to develop promotional materials, email campaigns, and targeted offers to drive sales and awareness.
Assist the Director of Sales and Director of Hospitality as necessary with sales-related reports and requests.
CRM & Database Management:
Maintain accurate and up-to-date guest profiles in the CRM system.
Reporting:
Run reservation reports, track availability, and provide updates on inventory.
Collaborate with Guest Experience Manager to customize guest itineraries.

Qualifications:

Experience:
Previous experience in a customer-facing role, ideally in hospitality or luxury service (1-3 years preferred).
Strong proficiency in using reservation and CRM systems (e.g., Opera, Salesforce).
Skills:
Excellent verbal and written communication skills, with a clear and professional telephone manner.
Strong organizational skills with the ability to multitask and handle a high volume of guest inquiries.
A keen eye for detail and the ability to work with a high level of accuracy in data entry.
Ability to remain calm and composed under pressure.
Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
Personal Attributes:
Warm, engaging personality with a passion for providing exceptional customer service.
Appreciation and enthusiasm for conservation and the outdoors.
Flexible and adaptable to shifting priorities.
A positive and team-focused mindset.

Education:
Bachelor’s degree preferred.

Working Conditions:

Full-time, salaried position
Work can be hybrid within Colorado
Willing to travel from time to time as required

We offer competitive compensation and excellent benefits including Health, Dental, Vision Insurance, 401k, Life Insurance, Paid Time Off and more.

Please send resume, cover letter and compensation requirements to hr@bllc.com