Police Records Clerk

POSITION SUMMARY:

Performs entry level clerical duties such as filing, typing and basic record keeping. Customer service contact both in person and on the phone. In addition, data entry and specific computer requirements are taught.

ESSENTIAL FUNCTIONS:

Enters data into records management system via computer and processes completed reports.
Distributes large volumes of documents to various government agencies. Processes record requests.
Performs various services such as VIN inspections, fingerprints, and simple incident reports.
Answers office phones, directs calls, greets customers, receives complaints and corresponding information, dispatches information to Officers via radio.
Tracks financial records associated with the functioning of the department.
Operates the State crime computer system.
CORE COMPETENCIES:

Ability to deal with irate citizens calmly and professionally in person and on the telephone.
Ability to communicate efficiently, verbally and via email.
Basic math skills, including addition, subtraction, multiplication, and use of a calculator.
General knowledge of records management, filing systems and office correspondence.
Proficiency in the operation of basic office equipment (i.e., fax, copier, and shredder).
Possesses a calm, respectful, and friendly demeanor during interactions with diverse agencies, community members, and other employees from various departments.
Maintains a high level of confidentiality for sensitive information contained within department records.
EDUCATION, TRAINING & CERTIFICATIONS

Necessary:

High school diploma or equivalent.
Intermediate typing skills and rudimentary computer literacy.
Valid Colorado Driver’s License and satisfactory driver’s record.
Highly Desirable:

Bi-lingual in fluent or semi-fluent Spanish to communicate with Latino community members preferred.
POSITION REPORTS TO: Police Administrative Assistant II
DIRECT REPORTS ASSIGNED: 0; non-supervisory position
JOB LOCATION: City Hall, 101 West 8th Street, Glenwood Springs, CO
FLSA STATUS: Non-Exempt
CATEGORY: Full-Time
HOURS: 40 hours