Desktop Support Administrator (Desktop Support Tech II)

Hiring range- $30.21-$36.25
 
The IT Support Administrator provides comprehensive technical support to end-users across Eagle County, addressing complex PC, connectivity, and telecommunications issues both onsite and remotely. This role involves configuring and deploying hardware, assisting with software installations and updates, troubleshooting mobile devices and network connectivity, and providing user training.

The ideal candidate will possess a strong foundation in IT support, excellent customer service skills, and the ability to effectively communicate technical information to non-technical users. They will also be responsible for helping to maintain system security, managing user accounts, and contributing to process improvement initiatives. This position requires a proactive problem-solver with a commitment to continuous learning and a dedication to serving the community through reliable and efficient IT support.
 
Schedule: Monday-Friday, 8am-5pm, On-site.
 
Applicants are encouraged to apply by Friday, April 4th , however, this position will remain posted until filled.

Essential Duties:

• Provides excellent customer service by performing onsite & remote analysis, diagnosis, and resolution of complex PC, connectivity, and telecoms troubleshooting problems for end users.
• Recommends and implements corrective solutions, including onsite repair and offsite for remote users
• Analyze customer needs and provide the appropriate solution. This includes but is not limited to break/fix, suggesting new applications/hardware/processes, and/or training users on tools that are already available.
• Configure and deploy desktops, laptops, monitors, and related peripherals, operating to end-users.
• Installs, monitors and reports on software, including operating system, applications, and patching.
• Provide ongoing hardware and software maintenance and troubleshooting to Eagle County’s computing infrastructure, including conference room technology.
• Troubleshoot and resolve mobile computing and communications device issues, e.g. smartphones and tablets.
• Serves as first responder to user-level account/hardware security incidents. Contains incident and delegates and escalates appropriately.
• Assist in managing third-party enterprise applications and access.
• Create and terminate user accounts.
• Provide layer 1 & 2 network troubleshooting.
• Assist in VoIP system troubleshooting, and moves, adds & changes.
• Assist with inventory management and device tracking.
• Identifies process improvement opportunities by automating manual tasks and suggesting process changes, within the IT department and other departments.
• Develop documentation, help sheets, and FAQ lists for end users.
• Escalate unresolved issues to the next Tier within established timeframes.
• Supports network printing and multi-function devices,
• Proactively runs and reviews security reports and takes appropriate action
• Observes safety and security procedures, uses equipment and materials safely and reports potentially unsafe conditions.
• Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.
• Ongoing formal education and training
• Other duties as assigned

Qualifications:

• A minimum of 2 years of related IT end-user/desktop support, education, training, or experience is required, which produces the required knowledge, skills, and abilities, though 3 years of experience is helpful.
• Certifications in Google, Microsoft, Cisco, CompTIA, and other technology-related certifications are a plus.
• Experience supporting computer hardware, including desktop computers, laptops, hardware and peripherals, Microsoft desktop operating systems, Office applications, and Chrome OS devices is preferred.
• Valid driver’s license and satisfactory motor vehicle record required. This position will be expected to travel to our various locations throughout the Eagle River Valley and Roaring Fork Valley to support our teams.
• Must be able to pass a background check for Security Identification Display Area (SIDA) and Criminal Justice Information Services (CJIS) access.

See the full Desktop Support Tech II description here.

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 
• Learning organization focused on professional development opportunities, FREE
• CMC classes and Tuition reimbursement. 
• Future focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity and Inclusion

The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events

Great benefits! See the details

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 12 paid holidays
• Paid time off (starting at 12 days) and additional medical leave 
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training) 
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Relocation & Housing Information