Economic Services Operations Team Manager

Salary Range: $85,744- $107,179. The maximum pay for this position is $128,615.

The Economic Services Operations Manager is a leader responsible for managing a team that delivers critical public assistance programs. They ensure quality service by effectively using resources, leading their team, and collaborating with others. This role requires a human-centered approach to complex situations and strong leadership skills to achieve the department’s goals.

Applicants are encouraged to apply by Tuesday, April 23rd, however, we’ll continue accepting applications until the role is filled.

Schedule: M-F, 8am-5pm.

Being part of the DHS family:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. 

Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

The Economic Services Operations Manager is responsible for a wide range of duties. They manage staff, ensure high-quality service delivery, and oversee training and development. The role requires leadership, problem-solving, and knowledge of public assistance programs.

View the full job description here

In this dynamic role you’ll be responsible for:

• Management: Overseeing staff performance, setting expectations, and creating a positive work environment.
• Service Delivery: Ensuring programs are delivered efficiently and meeting customer needs.
• Training and Development: Creating and implementing training plans to develop staff skills.
• Knowledge of Public Assistance Programs: Understanding program rules and regulations.

This is a complex role that requires a strong leader with a human-centered approach.

Qualification:

• Bachelor’s degree from an accredited institution in social work, social sciences, public administration, business administration or any equivalent combination of education, training and experience that produces the required knowledge, skills and abilities.
• Master’s Degree in related field, preferred.
• Minimum of three (3) years of supervisory experience; four (4) years of progressively responsible experience in human services or related field.
• Minimum 1 year effectively managing, collaborating, and facilitating teams in either a fully remote or hybrid workplace.
• Any of the following certifications preferred: Lean Six Sigma, Prosci ADKAR, PMP, Disciplined Agile, executive leadership.
• The position may require travel to service locations within Eagle County and may require travel to regional or state training, meetings, or events within/outside of Colorado; a valid US driver’s license, and the ability to pass a background investigation. Reliable transportation is required.

Review the full job description here

Culture & Benefits 

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today! 

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. 
• Future focused with our Strategic Plan on improving housing, climate change and more.As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity and Inclusion 

The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events 

Great benefits! See the details 

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave 
• Paid volunteer hours
• 8% (dollar for dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal trainings) 
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. 

Relocation & Housing Information