Recording Technician I
Salary: $22 - $24.35
Job Type: Full Time
Location: Vail Valley, CO
Publish Date: Posted March 1, 2023
Hiring Range: $22 – $24.35. The Maximum for this job is $29.22
The Recording Technician Level I is responsible for accurately and efficiently recording, indexing, searching, and preserving permanent public documents, dating back to 1883, according to a Colorado Revised Statutes and Clerk’s Office Policies. The Technician also assists customers in-person, on the phone, and by email with questions about how to record a document, recording fees, searching for a document(s), and applying for a Marriage License.
This position will be required to accomplish recording responsibilities in both the Eagle and Avon offices.
The position will also provide voter registration and voter services during election periods at the Clerk and Recorder’s Branch locations in Eagle and/or Avon.
Document Recording (45%)
- Records various documents submitted by attorneys, title companies, surveyors, municipalities and the general public according to the
- Colorado Constitution and Statutes
- Examines and analyzes documents to accurately identify statutorily required information for recording
- Uses highly-specialized departmental software to scan, index, and complete the recording of documents
- Exhibits a high level of accuracy and efficiency to ensure that statutory and constitutional requirements are met
- Calculates and collects statutorily required fees and applies exemptions
- Exercises good judgment and decision making when analyzing recording problems and resolving discrepancies
- Issues Marriage and Civil Union Licenses according to statutory requirements
- Identifies and reproduces images missing from digital records
- Practices industry standards when handling delicate physical records to ensure preservation.
- Studies recording statutes to properly apply to daily work and keeps current on any changes to recording laws
- Accepts the responsibility of deputization (e.g. oath to serve as a Deputy County Clerk), required
Customer Service (35%)
- Provides prompt, professional, and grammatically correct responses to customer inquiries by phone, email, and in-person
- Instructs customers on how to find documents using the online record database and physical books located in the office
- Able to deliver clear and helpful answers to customer inquiries, while tactfully explaining that recording offices may not provide legal advice
- Resolves issues and provides resolutions in a timely manner; understands when issues need to be elevated to the Recording Manager and does so promptly
- Educates customers on statutes, policies, processes, and fees
- Completes daily mail transactions and files copy requests upon completion
Voter Services Technician (10%)
- Maintains voter registration database from multiple sources including coordinating agencies, online registrations, and in-person forms
- Research and resolve incomplete registrations and inadequate physical addresses
- Understand functionality and work efficiently within the Statewide Voter Registration system
- Comply with statutory and Secretary of State rules related to voter registration data entry
- Assist with ballot issuing, inventory, and security
Financial Reconciliation, Accounts Payable, Budgeting (5%)
- Reconciles daily recording revenue for the Eagle, Avon, and El Jebel locations
- Compiles comprehensive recording end-of-day reconciliation reports
- Reconciles various methods of payment (cash, check, credit, escrow, ACH) with the Treasurer’s Office and Finance Department; exchanges appropriate information regarding balances
- Updates daily balancing spreadsheet for internal statistical analysis
- Applies payments and charges to user escrow accounts
Other Department and Job Related Duties (5%)
- Participates in department projects
- Participates in testing new software and upgrade features
- Assists with creation and implementation of new processes and procedures
- Organizes work, sets priorities, meets critical deadlines, and follows-up on assignments with minimum direction
- Observes safety and security procedures, uses equipment and materials safely and reports potentially unsafe conditions.
- Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.
Perform other duties as required
Education, Experience, Licensure, Certification and Registration:
- Two years of proven successful experience in a customer service/office environment which includes serving the public, cash management, and demonstrating attention to detail or any combination of education and experience that produces the required knowledge, skills and abilities.
- Associate’s Degree, Bachelor’s Degree in Business, or Paralegal Certificate.
- Three years of progressively responsible experience in a public contact environment and/or training in land records, public records, legal, accounting, real estate, mortgage, banking and/or government experience
Knowledge, Skills and Abilities:
- Above average Microsoft Office and Google Suite knowledge; proven capability to learn new software programs – preferred
- Bilingual skills (English/Spanish) – preferred
- Reliable, punctual, and committed to the in-office, on-demand customer service nature of the Recording Division
- Delivers excellent internal and external customer service
- Handles customer dissatisfaction in a tactful, clear and courteous manner; remains calm and focused in stressful situations
- Interacts professionally with internal staff, county departments, and a diverse general public to provide information in a friendly and professional manner
- Demonstrates excellent organization skills including setting priorities, meeting critical deadlines, and following up on assignments with minimal direction
- Is a positive team player who thrives in a fast-paced professional environment
- Communicates clearly and concisely, both verbally and in writing; express facts and ideas in an organized manner using proper grammar
- Able to work independently, multitask, and perform with frequent interruptions
- Able to exercise proper office and telephone etiquette
- Able to complete continuing education courses if necessary
- Proven capability to learn new and complicated software programs
- Able to type 45 words per minute with accuracy
Culture & Benefits
Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!
Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
Future focused with our Strategic Plan on improving housing, climate change and more.
As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.
Great benefits! See the details
- Comprehensive and low-cost medical, dental, and vision insurance (as low as $75/month for employee only)
- Wellness program where you can earn cash or extra days off
12 paid holidays
- Paid time off (starting at 12 days) and additional medical leave
- Paid volunteer hours
- 6% (dollar for dollar match) retirement plan
- Free classes at Colorado Mountain College
- Eagle County University classes (internal trainings)
- Tuition reimbursement programs
- Bilingual Pay Incentive
- Free bus pass and more
Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.