IT System Administrator and Support Specialist

FTS is seeking a full-time IT System Administrator and Support Specialist that enjoys providing account management, system administration, project services, and end user support to its clients. This position will work with our Lead System Administrator, co-managing all aspects of our small business clients’ technical needs. Must have at least 3-5 years of business system administration and IT support experience and a wide-ranging technical skill set, with a focus on cloud services such as Office 365, networking, PC’s (Windows & Mac), printers, cyber security, and other typical business IT systems.

The ideal candidate must be self-driven professional that has integrity, seeking a rewarding, and stable career in the Vail Valley. While we’re offering competitive pay and benefits, the upside potential is huge as we continue to grow.

Job Duties and Expectations

• Configure, deploy, and support business IT systems not limited to: PC’s, Mac’s, Windows, Server OS, Android, iOS, Email, O365, GSuite, Active Directory, Networking, Wireless, Cyber Security, Azure, Backup and Disaster Recovery, VOIP, cell phones, etc.
• Projects execution as assigned for intermetal and client infrastructure and system upgrades
• Identify and engineer business IT solutions as needed for clients
• Support end users and manage service tickets to completion
• Set up, monitor, and manage alerts to identify current or future issues in client environments
• Manage client IT asset inventory
• Create, manage, and maintain documentation
• Field incoming phone and email support requests, providing prioritized remote and onsite support
• Training and continuous education of current and leading-edge IT systems and strategies
• Must live in the Vail Valley/Eagle County area to provide onsite support and project services as needed
• Work from home – must have suitable office space and internet to effectively get the job done – all technology and tools required for the job will be provided by FTS

• Rotating on-call schedule for client business down emergencies
• Candidate must have reliable transportation and the ability to perform remote and onsite work
• Must be able to lift at least 50lbs and install electronic equipment as required (i.e. hang racks, install UPS’s, network gear, etc.)
• Experience with ConnectWise Manage and Automate is a plus
• Certifications and/or degree in Information Technology is a plus

Work Ethic

• Professionalism and integrity in all areas
• Must be able to hold self-accountable and follow up to get job duties accomplished
• Problem solving and troubleshooting – root cause resolution mind set
• Documentation is critical
• Must have a passion for helping businesses/people solve their IT issues

Pay and Benefits

• DOE – $75K – $85K annually, full-time
• Three weeks accrued PTO annually, after 90 days of employment
• SIMPLE IRA plan with 100% employer match up to 3% of salary, after 90 days of employment
• Health insurance stiped of $400 per month, after 90 days of employment
• Cell phone and home internet reimbursement – $75 p/month each (hot spot required on phone)
• Mileage and expense reimbursement
• Work from home, but must live in the Vail Valley to best serve our clients
• Employee discounts on business technology products
• Training and school reimbursement upon approval
• More benefits available as tenure increases

Apply Now

If you are interested in this opportunity please submit a cover letter expressing why you want this job and why you will be the best fit, along with your current resume.

Please send to info@forwardtechsolutions.com – we look forward to hearing from you!