Group Sales Manager

 

Are you passionate about delivering exceptional guest experiences and driving revenue growth? We’re looking for a talented Group Sales Manager to join our team at The Westin Riverfront Resort & Spa. In this role, you’ll manage accounts to achieve guest satisfaction and exceed revenue goals by soliciting past and new business.

Bring your excellent communication skills, both written and verbal, and your friendly, positive attitude to effectively engage with our guests. Utilize your strong probing and negotiation skills to meet and exceed client needs while supporting our resort’s business goals. Your ability to resolve complaints and your understanding of hotel operations and departmental interaction will be key to your success.

If you’re ready to make a significant impact in a dynamic and supportive environment, we want to hear from you! Apply now and help us create unforgettable experiences for our guests while achieving new heights in sales success!

 

Responsibilities Include:

Direct Sales:

• Targets results-oriented high revenue potential partnerships locally and nationally to ensure a successful direct sales program in accordance with departmental budget and marketing plan goals.
• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum of 90% of work time on direct sales efforts.
• Attend business review meetings to review all prospects from your territory.
• Participates in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.

Key Account Management and service:

• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Develops customer profiles and maintain an effective trace system, including trace dates and references, to best meet client needs, resulting in superior account service and increased revenues.
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.

New Account Development:

• Captures competitor’s accounts through networking, research, and reader board surveys to target and solicit those most probable to generate new business.
• Continually targets new business through telemarketing, individual creativity, innovation, and research.
• Acquires referrals from existing accounts and follow up on all leads within 24 hours of receipt to create new business for the resort.

Product Knowledge and Market Analysis:

• Conducts research, surveys, personal investigation, and studies the marketplace and territory to effectively capitalize on hotel’s strengths and competitor’s weaknesses and capabilities.
• Works in conjunction with the Director of Sales to develop a marketing strategy for specific marketing by analyzing historical, current, and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue in rooms and catering to meet/exceed sales goals.

Client Interactions and Resort Relationships:

• Hosts client events and site tours to showcase benefits of the resort and build client relationships.
• Participates in problem-solving with other departments as required, related to business, including space conflicts, potential cancellations, and compromises between client needs and resort.

Reporting and Administrative Tasks:

• Develops quarterly goal reports, completes trip detail report after each sales mission, submits monthly account updates, and maintains accurate bonus detail reports.

Administrative and Process Improvement:

• Maintain meeting listings on third-party websites and share sales information, including special offers via these sites and through third-party relationships.
• Implement process improvements and best practices.
• Leverage other Group Sales resources and administrative/support staff to achieve personal and team-related revenue goals.

Perform other duties as assigned.
 

 

Location: The Westin Riverfront Resort & Spa – Avon, CO

Start Date: ASAP

Employment Status: Full Time, Year Round

Schedule: Hybrid

Pay Rate: Starting at $75,000/DOE plus quarterly commission potential

 
Minimum Requirements:

• Minimum of 2 years of Group Sales experience in a luxury hotel environment or a four-diamond resort required.
• Bachelor’s degree (B.A.) in hospitality management or business or like asset; OR equivalent combination of education an experience required.  
• Expert in the Group Sales process 
• Proficient in Microsoft Office, Excel, Outlook, Power Point, Cvent
  Knowledge of Marriott systems is a plus.
• Ability to effectively communicate with guests in a friendly and positive manner both in written and verbal communication.
• Ability to meet/exceed client needs, while supporting business goals of resort through strong probing and negotiation skills.
• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents. 
• Expertly responds and resolves complaints from customers. 
• Ability to effectively present information to top level clients and colleagues.
• Knowledge of departmental interaction and organizational structure in a hospitality context.
• Self motivated and competitive drive required.

 

Benefits & Perks:

• Marriott Hotel Discounts Worldwide
• Winter Incentive Program
• Paid Time Off
• Health Insurance – Choose from three plans! 
• Dental, Vision, & Accident Insurance 
• Life Insurance 
• 401(K) Plan with discretionary employer match 
• Discounted Gym Membership at The Athletic Club Westin
• $6 Employee Lunch
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program
   

Why East West:

This entrepreneurial organization is founded in “Doing the Right Thing”. We are leaders in hospitality, development and real estate sales and each arm of our company strives to be the employer of choice built on genuine and enduring relationships. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We are collaborative, transparent, and authentic. 

Join us and contribute to a workplace where doing the right thing for each other and those we serve is at the heart of everything we do. We look forward to welcoming you to our family of companies and helping you grow with us. 

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.