IT- Help Desk Technician

The IT Help Desk Technician provides the first point of contact for employees regarding information technology related problems with Office365, multi-function printers or trouble ticket inquiries to resolve or escalate IT systems issues and problems. Responds to and diagnoses a wide range of questions and problems associated with the general use of workstation, laptops, Microsoft Office 365 suites and vendor-provided departmental mission critical software systems.

VIEW FULL JOB DESCRIPTION HERE

ESSENTIAL FUNCTIONS:

• Technical Support: Serve as the initial point of contact for all IT-related issues and respond to and diagnose a wide range of questions and problems associated with workstation, laptops, Microsoft Office suites, and vendor-provided departmental mission-critical software systems.
• Active Directory Management: Manage user accounts and permissions within Active Directory (AD). Set up new employee accounts, modify existing accounts, and ensure proper access levels based on job roles.
• Computer Setup and Maintenance: Configure and install new computers as per the Town’s equipment replacement policy. Assist in performing routine maintenance, software upgrades/updates, and maintaining coverage for the Town’s server systems.
• Documentation and Reporting: Keep accurate records of IT support activities, equipment inventory, and user requests. Generate status reports and escalate issues when necessary to ensure timely resolution.
• Continuous Learning: Stay abreast of technical developments through participation in seminars, conferences, and self-study programs. Adapt and learn new technologies to enhance existing computer systems and software.
• May perform other related duties as assigned, frequently being involved in special projects.

TOWN OF AVON BENEFIT GUIDE 

Benefits for full-time employees include:

• Retirement match of 11%
• Health, Rx, vision, and dental insurance
• Health FSA, Dependent Care FSA
• Life insurance
• Complimentary Avon Recreation Center pass (for your family too!)
• Paid vacation, sick days, personal days, and holidays

TOWN OF AVON CULTURE STATEMENT

Town Employees provide excellent public service to the Avon community through a shared commitment to the core values of the Town of Avon Culture Statement.

VALUES: 

Public Service: We are committed to an effective, community-focused organization that passionately engages and serves our residents, property owners, businesses, and guests.

Openness: We are open, transparent, complete, objective and respectful of opposing views with all Town officials and with the public in our decisions and actions.

Leadership: We perform our work with commitment, passion, collaboration, fairness, honesty and courage to elevate our performance, the performance of our co-workers, and the character of our community.

Integrity: We are professional, ethical, responsible and accountable in our decisions and actions.

Stewardship: We are custodians and stewards of the Town’s financial, physical, environmental and natural resources on behalf of current and future generations.