Organizational Effectiveness Workflow Coordinator

Hiring Range: $67,105-$80,526. The maximum pay for this position is $93,946.

Applicants are encouraged to apply by Monday, May 20th, however, we’ll continue accepting applications until the role is filled.

Schedule: M-F, 8am-5pm.

Being part of the DHS family:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. 

Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

Do you possess a passion for optimizing processes and ensuring program effectiveness?

Eagle County’s Department of Human Services (DHS) seeks a highly motivated and analytical Workflow Coordinator to join our dedicated Economic Services team. In this critical role, you will play a pivotal role in streamlining workflows, analyzing data, and fostering collaboration across DHS divisions.

Read the full job description here

Key Responsibilities:

• Leverage data analysis skills to monitor and optimize core Economic Services workflow management systems.
• Identify and address workflow impediments to ensure timely and accurate program delivery.
• Generate comprehensive reports to provide leadership with real-time insights into program performance.
• Collaborate with Economic Services team members and DHS leadership to develop and implement process improvements.
• Champion a culture of continuous improvement by identifying opportunities for workflow efficiency gains.
• Maintain a strong working knowledge of public assistance programs and relevant systems, including the Colorado Benefits Management System (CBMS).
• Foster a collaborative and supportive environment, ensuring respectful communication with all stakeholders.

Qualifications:

• Associate’s degree in administration, business, or a related field (Bachelor’s degree preferred).
• Minimum four years of experience working in public assistance or other eligibility programs.
• Proven ability to analyze data, identify trends, and communicate findings effectively.
• Strong understanding of public assistance program rules and regulations.
• Excellent interpersonal and communication skills, with a commitment to collaboration.
• Proficiency in Microsoft Office Suite, spreadsheets, and data tables.
• Bilingualism (English/Spanish) a strong plus.

Read the full job description here

Culture & Benefits 

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today! 

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. 
• Future focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity and Inclusion 

The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events 

Great benefits! See the details 

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave 
• Paid volunteer hours
• 8% (dollar for dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal trainings) 
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. 

Relocation & Housing Information