Utility Services Supervisor

Our Utility Services Technicians are often the first point of connection for the district’s interactions with its customers and serves as the frontline connection to the community. Not everyone knows our operations but every community member knows our monthly bills- an accurate meter read and a friendly face play a huge role in whether or not our customers have a positive experience. We are looking for a dedicated and professional Utility Services Supervisor to join our team and continue to shape the strong community connections we have developed and continue to implement, maintain, and continuously improve our advanced metering infrastructure (AMI).

This role will be responsible for supervising the meter services program which includes reading, installing, inspecting, and testing water meters, fire hydrant meters, and advanced metering infrastructure equipment as well as supervising a talented and dedicated team of meter technicians. The ideal candidate for this role is a proven leader of people and implementer of systems.

Why work for us? The work you will do as a Utility Services Supervisor will take our program to the next level by improving efficiency, ensuring continued accuracy, and providing excellent service to our customers and community. Not to mention our excellent health benefits, housing program, and opportunities for training and development.

The Day to Day

• Leadership: Supervise the meter services team, including performance management, planning, training and certification maintenance.
• Relationships: Act as liaison with other departments and committees, ensuring smooth operations.
• Customer Service: Interact with customers regarding meter readings, accounts, and inquiries.
• Maintenance: Oversee meter reading, repairs, and testing, as well as infrastructure management.
• Scheduling: Develop procedures, manage hardware and software, and maintain records.
• Project Management: Lead AMI system maintenance, infrastructure projects, and process improvement.
• Budgeting: Manage inventory, equipment orders, and departmental budget.
• Data Analysis: Review consumption reports, troubleshoot data issues, and maintain records.
• Teamwork: Coordinate with other departments, support customer service, and respond to emergencies.
• Safety: Ensure safety compliance and promote a culture of safety among staff.
• The Big Picture: This position will support and be part of a highly productive team committed to providing efficient, reliable water and wastewater service to its customers from East Vail to Wolcott. 

Qualifications and Competencies

• Experience: Five (5) years of experience involving the maintenance, repair, and installation of advanced metering infrastructure (AMI) including experience in administration, planning, operation, purchasing, scheduling, project management, etc. Two (2) years of supervisory experience required. 
• Education: High School Diploma or GED Equivalent.
• Requires a working knowledge of specialized practices, equipment and procedures related to water and wastewater utility services (plumbing, fire suppression systems, inspection work are relevant to this role).
• Backflow prevention and cross connection control knowledge preferred.
• Must possess or have the ability to obtain, within a set timeframe, a Colorado Water Distribution Technician IV and Wastewater Collection Technician IV Certification.
• A strong candidate for this role has demonstrated implementation, problem solving, and project management skills. Excellent time management and organizational skills are essential to the role as well as an ability to manage a large variety of tasks and deadlines in a positive and productive manner.
• Proven customer service and communication skills (both verbal and written) required. This role will work directly with our customers, including hotels, resorts, and engineering teams to explain clearly and confidently our processes and procedures for efficient metering services. Public speaking or presentation skills helpful.
• Research, data analysis and math skills are required.
• This role will spend a lot of time working with a computer so proficiency with Microsoft Office Suite, especially Excel, is required. Strong experience in Cloud Based Technology and software management and integration preferred.
• Must have the ability to maintain a high level of confidentiality. Knowledge of local area preferred.
• Must possess a valid Colorado Driver’s license within 30 days of full-time employment and be insurable under District’s standards.
• Must obtain CPR/First Aid Certification within the first six (6) months of employment. 

The Schedule 

This position will work five eight hour shifts with some flexibility in start and time. This position is NOT required to work in an on call capacity.

Pay Range 

The hiring range for this role is 93,947.78 – 117,434.72. The overall pay range for this role is 93,947.78 – 140,921.66. We are committed to recognizing and retaining high performing employees and have performance-based annual merit increases, cost of living adjustments and annual market evaluations to make sure we are paying competitively.

Benefits 

At ERWSD, we value life-work balance and are leaders in the industry with our holistic benefits package, which includes but is not limited to: 

• Comprehensive medical, dental and vision coverage
• Employee housing or $442 monthly housing stipend
• Wellness program
• Retirement savings plans (414h and 457) – We are a social security exempt organization
• 13.5 Paid Holidays
• Generous Paid Time Off Program
• Paid Parental Leave 
• Priority waitlist status at select local childcare facilities
• Relocation Assistance (if applicable)
• $650 Annual Recreation Benefit
• Tuition Reimbursement
• Loan programs for: Ski Passes, Electrical Vehicles, and Computers 

Click HERE to learn more from our full 2024 Benefits Guide. All District employees must submit to a pre-employment drug screen and extensive background check. For a full position description, email erwsdjobs@erwsd.org. All applicants must apply online at www.erwsd.org by May 6, 2024. 

We are an Equal Opportunity Employer 

We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.